Amazon connect Developer

8–10 years of overall IT experience Minimum 3–5 years in AWS cloud development Proven experience with Amazon Connect implementations

Roles and Responsibilities:

Design and implement Amazon Connect contact center solutions, including call flows, routing, and integrations

Develop and manage serverless applications using AWS Lambda (Python) Build and maintain conversational AI solutions using Amazon Lex (chatbots and IVR bots)

Integrate Amazon Connect with CRM, ERP, and third-party enterprise systems

Develop APIs and backend services using Python (Flask/FastAPI)

Design and optimize end-to-end call/interaction workflows (voice, chat, omnichannel)

Implement event-driven architectures using AWS services (Lambda, SNS, SQS, Step Functions) Ensure high availability, scalability, and performance optimization of cloud solutions

Collaborate with business stakeholders to translate requirements into technical designs

Implement monitoring, logging, and alerting (CloudWatch, X-Ray)

Follow best practices for security, compliance, and cost optimization on AWS Provide technical leadership and mentoring to junior developers

Required Skills & Expertise

✅ Core Skills Strong hands-on experience in Amazon Connect (Contact Flows, Routing, Lambda integration) Proficiency in Python development Extensive experience with AWS Lambda (Serverless architecture) Expertise in Amazon Lex (chatbots / conversational AI)

✅ AWS & Cloud Deep knowledge of AWS ecosystem: API Gateway DynamoDB / RDS S3 CloudWatch Step Functions Strong understanding of event-driven and microservices architectures ✅ Integration & Development Experience in REST API development and integration Experience integrating with enterprise applications (Salesforce, SAP, etc.) Familiarity with Webhooks, middleware, and messaging systems

✅ Additional Skills (Good to Have) Experience with Voice/Telephony systems (IVR, VoIP) Knowledge of Contact Center best practices Exposure to AI/ML-based conversational design Experience with CI/CD pipelines (AWS CodePipeline, Jenkins, GitHub Actions) Familiarity with Infrastructure as Code (Terraform, CloudFormation)