AM/DM - Training (Corporate)

Content Development & Instructional Design

Design and develop engaging, practical, and learner-centric training content

Customize training material to meet the specific needs of target audiences (warehouse and

backend)

Continuously update content to ensure relevance, alignment with business goals, and industry best

practices

Training Delivery

Facilitate classroom and virtual training sessions on soft skills such as communication, teamwork,

leadership, emotional intelligence, time management, etc.

Use adult learning principles and interactive methodologies to ensure high engagement and

knowledge retention

Evaluate training effectiveness through feedback, assessments, and follow-up

Training Needs Identification

Partner with business stakeholders and HR to assess training needs across departments and roles

Conduct surveys, interviews, focus groups, and performance data analysis to identify skill gaps

Recommend appropriate learning interventions to address identified needs

4. Monitoring & Reporting

Track participation, feedback, and training outcomes through reports and dashboards

Measure ROI of learning programs and suggest improvements

Maintain records of training sessions, materials, and evaluations.

Qualification & Skills

• Bachelor's degree in Human Resources, Psychology, Education, or related field (Master's preferred)
• 5+ years of experience in training, content development, or L&D roles
• Proven experience in soft skills training delivery
• Excellent written and verbal communication skills
• Strong facilitation, presentation, and stakeholder management skills
• Analytical mindset with the ability to interpret data and make decisions
• Self-driven, creative, and passionate about employee development