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Aladdin Business, Client Service, Analyst



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1-3 Years
a month ago
94 Viewed
3 Applied

Job Description



About this role

Team Overview

Aladdin Client Services role is part of the Aladdin Product Services within BlackRock Solutions Aladdin Business unit. BlackRock Solutions mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Client Services provides front line client services and training for Aladdin, BlackRock's proprietary Investment and Trading management system.

Job Purpose/Background

Every day, the Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy.

Our team is known for

Being subject matter experts with a reputation for getting the job done. We

  • Deliver exceptional customer service to users, every time
  • Solve difficult problems by providing innovative solutions
  • Collaborate with others because we know we can do more together
  • Figure out what needs to get done and then do it
  • Learn every day, question everything, and embrace change
  • Foster a fun, innovative team atmosphere

As an Analyst you will

Answer questions and help our clients run their businesses on Aladdin: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.

Use technology to solve problems: Use technical skills (like SQL, UNIX, Python) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.

Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.

Work on a global team, with a local presence: Our support model follows the sun if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.

Key Responsibilities

  • Develop expertise in Aladdin Risk models, modeling of different asset class analytics
  • Answer client's investment related questions, e.g. VaR, Tracking Error, Risk models, Understand client's nuances
  • Deploy markets knowledge in conjunction with fluency in risk analytics and the Aladdin platform across asset classes
  • Build strong working relationships with portfolio and risk managers, financial modelling group and different analytics teams while communicating and explaining new Aladdin capabilities to internal and external client base
  • Work as global team and connect with global counter parts to help drive local initiatives
  • Help train and manage junior analyst within team
  • Work with high levels of accuracy and follow compliance guidelines
  • Constantly evaluate systems, processes, and procedures for inefficiencies, and make recommendations for improvement


  • 1-3 years experience in financial industry
  • Excellent organizational skills; extremely detail oriented
  • Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes
  • Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spreads, Beta and VaR
  • Demonstrated technical ability to use SQL, UNIX and/or programming languages like Python
  • Able to develop good working relationships with stakeholders
  • Demonstrated success in a high-paced environment


  • Degree in Finance, Engineering or Technology would be preferred


  • Excellent oral and written communication skills in English; very client service focused
  • Strong analytical skills, attention to detail, a strong work ethic
  • Must be detail orientated, possess initiative and work well under pressure
  • Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job
  • Positive attitude and a team player
  • Be able to work and deliver under minimal supervision/independently
  • Prior experience in an investment management firm is a plus
  • Additional foreign language skills is a plus


Our Benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.


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Last Updated: 21-06-2024 10:40:33 AM
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