Job Summary
Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.
Key Responsibilities:
- Handle complete after-sales project planning and execution
- Coordinate with clients regarding project requirements, timelines, and execution schedules.
- Coordinate with customers regarding complaints, service requests, and resolutions.
- Handle site visit planning and execution management.
- Manage project updates, execution reports, and service MIS.
- Handle customer escalations and ensure quick resolution.
- Ensure proper material coordination for site execution.
- Improve customer satisfaction and service quality.
- Maintain project timelines and execution quality standards.
- Support team in problem-solving during project execution.
Candidate Requirements:
- More than 5 years of experience in After Sales Support and Handled the team.
- Strong communication and coordination skills
- Ability to handle customer escalations professionally
- Good knowledge of Excel and reporting
- Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
- Strong follow-up and team management abilities
- Ability to work under pressure and manage multiple tasks
