Overview
Our client is a global provider of marine equipment and engineering solutions, supporting commercial vessels, offshore assets, and shipyards worldwide. They are seeking an experienced After Sales Service Manager to lead the regional after-sales service function, ensuring exceptional customer support while driving service growth and operational excellence.
Customer Relationship Management
- Build and maintain strong relationships with shipowners, ship managers, shipyards, offshore operators
- Act as the primary escalation point for technical and commercial service matters.
- Conduct regular customer visits to understand operational challenges and identify opportunities to enhance service delivery.
- Ensure timely resolution of customer complaints while maintaining high levels of customer satisfaction.
Commercial & Business Development
- Drive revenue growth through service contracts, Annual Maintenance Agreements (AMAs), Long-Term Service Agreements (LTSAs), spare parts sales, retrofits, upgrades, and modernization projects.
- Identify opportunities to expand aftermarket services within existing customer accounts.
- Work closely with the sales team during equipment handover to ensure a seamless transition into the service phase.
- Prepare service quotations, maintenance proposals, and contract renewals.
