After-Sales Assistant Manager (Technical Services)

• Mon - Fri: 9am - 6pm
• Salary up to $6,000
• Taiseng MRT

Our client is a leading global consumer electronics company and they are seeking a proactive and customer-focused After Sales Assistant Manager to oversee after-sales service operations, ensuring excellent customer satisfaction while driving continuous improvements in service quality and operational efficiency.

Job Scope:

• Technical Support (Customer-Facing & Internal): Provide Level 2/3 technical support for TVs and home appliances, handling product enquiries, troubleshooting, warranty claims, and repair-to-exchange (RMA) approvals.

• Training: Develop and deliver technical training for customer service teams and authorized service partners while maintaining technical documentation and knowledge bases.

• Quality Control: Monitor product quality performance, analyze failure trends, and implement corrective actions to improve service quality and customer satisfaction.

• Service Partner Governance: Manage and evaluate service partners by tracking KPIs, conducting performance reviews, and ensuring compliance with service standards and warranty policies.

• Spare parts Management: Oversee spare parts planning, inventory control, procurement, and availability to support efficient after-sales operations.

• Returns & Exchanges Management: Govern product returns, exchanges, and reverse logistics, including warranty processing, refurbishment, inventory reconciliation, and fraud prevention.

Requirements

• 4-8 years in technical support/after-sales/service engineering for appliances or consumer electronics.

• Strong technical troubleshooting knowledge for TV and home appliances.

• Comfortable with CRM (Zendesk/Freshdesk), OMS/WMS, and warranty/RMA workflows.

Why Join Us

• Join a well-established global consumer electronics brand.

• Opportunity to lead and improve after-sales operations with visible business impact.

• Regional exposure and cross-functional collaboration.

R22107887 | Gladys Chang Si Min