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Affluent Banking:Network Coverage - Service Relationship Manager

Axis Bank

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0-2 Years
a month ago
143 Viewed
10 Applied

Job Description

Service Relationship Manager
INTERNAL USAGE:
No. of Vacancies:1Reports to:BOSH
Is a Team leaderNoTeam Size:0
Grade:
Business:Affluent BankingDepartment:Affluent BankingSub-Department:NA
Location:Per requirement
About Affluent Banking
Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point
AbouttheRole


The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based.

The primary function of this role is to achieve the following:

i.Overall Service quality objectives

ii.Track customer Relationship management

iii.Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement.

iv.Cross Sell banking products to walk-ins and while calling.

Key Responsibilities

Primary Responsibilities

i.Transaction processing as per defined process and guidelines.

ii.Processing service request /instructions

iii.Drive Quality initiatives on customer service.

iv.Meet CSLM score of 90 % for Burgundy clients

v.Ensure all legal, compliance, regulatory requirements are complied with.

vi.Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling)

vii.Handling customer queries

viii.Help drive service initiatives and cost control measures.

ix.Attend all required/mandatory trainings.

x.Ensure minimal Ops Errors.

Secondary Responsibilities

I.Process Implementation, mentoring & training of new joinees.

Additional:

Full adherence to compliance, legal and regulatory standards satisfactory audit rating

Qualifications

Optimal qualification for success on the job is:

Bachelors/ Masters Degree from a recognized Institute

Role Proficiencies:

Strong client centric approach

Should be compliance and controls centered

Should be a good team player

Cross sell ability

#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

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Last Updated: 18-06-2024 07:06:14 PM
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