Admission Counsellor

Key Responsibilities

Area Key Tasks

Lead Engagement & Conversion

Call, WhatsApp, and email inbound leads.

Conduct needs analysis and convert prospects into paying customers for flagship courses.

Upsell & Cross-Sell

Recommend advanced programs, bundles, and learning products to existing users.

Achieve monthly revenue goals through additional sales.

Product Mastery

Build in-depth knowledge of pedagogy, outcomes, and success stories.

Deliver confident, consultative sales pitches.

Pipeline Management

Maintain accurate CRM records.

Track follow-ups, deal stages, and daily call metrics to ensure transparency in reporting.

Customer Experience

Provide empathetic, solution-oriented support.

Resolve parent queries and coordinate with internal support teams as required.

Market Feedback Loop

Share insights with marketing, product, and activation teams to refine campaigns and user journeys.

Key Performance Indicators (KPIs)

Daily Call Activity: 80100 connected calls (new + follow-ups).

Lead Conversion Rate: 1520% of qualified leads converted.

Monthly Revenue Target: Achieve assigned sales quota through enrollments.

Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage.

Upsell / Cross-Sell Contribution: Revenue percentage from advanced programs or bundles.

Customer Satisfaction: Positive feedback scores from parents post-enrollment.

Must-Have Qualifications

Fluent in English and Hindi with a clear, engaging phone presence.

Graduate from any field.

13 years of experience in B2C inside sales, telesales, or customer success (EdTech/digital products preferred).

Proven record of achieving monthly revenue or conversion targets.

Comfortable with a 6-day work week (rotational Saturday/Sunday off; 10 AM7 PM).

Proficient with CRM tools, spreadsheets, and virtual meeting platforms.

Strong empathy, consultative selling approach, and excellent objection-handling skills.

Experience in the EdTech sector is a significant advantage.

Nice-to-Have Skills

Understanding of early-years education or parenting products.

Experience with outbound call campaigns or dialer systems.

Knowledge of upsell/cross-sell frameworks and data-driven selling.