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Administrator, Community and Education Services

Sailpoint Technologies

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2-4 Years
a month ago
43 Viewed
1 Applied

Job Description

  • SailPoint is seeking a n Administrator to join our community and education administration team to support Single SailPoint Accounts, Compass ( community platform ) , and Identity University ( learning management platform )
  • We are looking for an individual who can perform a variety of tasks to ensure excellent customer experience
  • This role is cross-functional, requiring regular communication with SailPoint s customers, partners, prospects as well as internal teams
  • The community administrator supports access, review and change management processes, assisting users in publishing content, providing answers to questions, and troubleshooting issues
    Responsibilities:
    • Configure roles, groups, permission sets and page level access as directed by policy or the Community Manager.
    • User management - provision, de-provision and edit accounts ( Khoros ) for non-SailPoint employees, where automation does not do so.
    • Monitor ticket queue for requests and resolve issues .
    • Examine and correct Salesforce Customer Relationship Management data where errors exist.
    • Creates and distributes periodic community reports on usage, user numbers, pageviews, search trends, etc Ad-hoc reports as required .
    • Responsible for ensuring that the universities and communities technology infrastructure is operatin g effectively, efficiently, and securely.
    • Collaborates with Customer Success, Operations, Community, Education Services, and Support teams to ensure seamless functioning for users. Assists all team members with education services administration tasks.
    Qualifications:
    • Strong troubleshooting skills.
    • Highly organized and able to prioritize and process several tasks concurrently.
    • Initiative to take ownership of issues and drive to resolution.
    • Ability to communicate effectively while ensuring compliance with set processes and procedures.
    • Excellent attention to detail and strong organizational skills.
    • Excellent communication and problem-solving skills.
    • 2+ years of technology company experience .
    • Knowledge of one or more of the following is an asset: Jive, Lithium, Khoros , SalesForce , Learndot , Zendesk, API, Business Intelligence Tools (like Tableau), HTML, XML, NodeJS, and CSS is a plus.
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    Last Updated: 22-05-2024 06:44:05 PM
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