Liaising with clients and answering queries about bookings, interpreters or availability and services.
Answering client and interpreter queries.
Answering general enquiries over the telephone.
Contacting interpreters to offer bookings.
Clarify any issues and sending completed invoices out to clients.
Checking the interpreter invoices.
Ensuring that tasks are completed appropriately in a timely manner.
Introducing our services to potential clients over phone and emails.
Helping with general administration work that may be required by the team or by management.
Skills and experience required:
Excellent customer service skills.
Enthusiastic and bubbly in nature.
High level of IT literacy and use of Outlook, MS Word and Excel.
Good numeracy skills and attention to detail.
Confident telephone manner.
Strong oral and written communication skills.
Problem solving skills and ability to work under pressure.
Excellent teamwork skills and a proactive approach.
Language Interpreters Ltd is a reputable interpreting and translations agency. We specialise in providing high-quality interpretation, transcription, and translation services to a diverse range of clients, including law firms, social services, businesses, and both public and private sectors across the UK. We also cater to private individuals seeking assistance with personal and official needs.
Our dedicated team of freelance interpreters and translators are proficient in a wide array of languages and dialects from around the world. They are available for both in-person and remote bookings, accommodating clients through video and telephone sessions. Furthermore, our skilled translators ensure the timely completion of projects, adhering to agreed-upon timescales for document translation and audio/video file transcription.
Considering our fast-paced environment, we are seeking an individual who thrives on challenges and is interested in working remotely. We currently have an opening for an administration assistant to support our team with various administrative tasks, including invoicing and coordinating bookings for interpreters and translators.