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Account Manager

Resource Solutions

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5-7 Years
2 months ago
40 Viewed
0 Applied

Job Description

Account Manager

Responsibilities

  • To provide superior service and develop strong relationships with all key stakeholders.
  • Manage the outputs of a team based in numerous locations, using previous experience of shared service management/managing remotely to do so effectively.
  • Ensure meaningful MI information and reporting is produced that measures and reflects the value Resource Solutions adds to the client.
  • Creating, reviewing and updating recruitment processes to ensure best practice, internal and external policy and legislative compliance, and promoting operational efficiency.
  • Actively contribute to the implementation of strategic initiatives to improve recruitment outcomes for the Client.
  • Escalation of HR / recruitment issues.
  • Ensuring full compliance with all Service Level Agreements.
  • Working alongside client sponsors, keeping them updated regularly about the status of recruitment.

Recruitment Process Management

  • Ensuring all approved roles are advertised internally and on external careers site and vacancies are recorded on ATS.
  • Provision of regular commentary on direct recruitment activity to Client Services Director to include number of roles filled by referral, internally and via directly sourced methods, cost savings via direct recruitment, new initiatives to attract candidates.
  • Recommendations of service needs, training, Resource Solutions and client processes
  • Management of all internal and external speculative applications.
  • Ensure monitoring of all Limited Company contractor Insurances & ensure policies are renewed upon expiry.
  • Temp to perm conversion management.

Vendor Management

  • Managing and optimising PSL vendor relationships to ensure a motivated supply chain providing best quality resources.
  • Preparing and conducting regular vendor performance reviews to ensure the client is receiving the best service.
  • Identifying potential new suppliers and managing operational issues with existing pre-approved agencies.

Team Management

  • Bi-annual performance reviews, including objective setting and bonus allocations.
  • General team management (weekly update meetings, holiday, sickness, discipline).
  • Individual staff development, including cross skill training.
  • Ensuring 100% data integrity by team, such as rates, visas and nationality and preparing and running regular audits on relevant information.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Should you not wish to have your profile maintained in our database please contact us at For further information about how your data will be handled, please refer to our Privacy Policy (robertwalters.com.sg)

Let me know if you have questions.

Desired Skills and Experience

Responsibilities

* To provide superior service and develop strong relationships with all key
stakeholders.
* Manage the outputs of a team based in numerous locations, using previous experience of
shared service management/managing remotely to do so effectively.
* Ensure meaningful MI information and reporting is produced that measures and
reflects the value Resource Solutions adds to the client.
* Creating, reviewing and updating recruitment processes to ensure best practice,
internal and external policy and legislative compliance, and promoting operational
efficiency.
* Actively contribute to the implementation of strategic initiatives to improve
recruitment outcomes for the Client.
* Escalation of HR / recruitment issues.
* Ensuring full compliance with all Service Level Agreements.
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