Hike Code (Our core cultural values) The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day-to-day basis. We have 9 core values:
Top Talent in Every Role Both a quest for greatness & shared values are important to us
Owner not a Renter Proactive & radically responsible. Everyone is an owner
Pro-Sports Team Strength-based, results-driven with a team-first attitude
Customer Obsession We exist to delight our customers
Think Deeply & Exercise Good Judgement Clear mind, obsession to simplify & data-informed
Build & Make Magic Courage to walk into the unknown and pioneer new fronts
Be Insatiably Curious & Keep Improving Curiosity to acquire new perspectives, quickly
Move Fast & Be Dynamic Ruthless prioritization & move fast
Dream Big, Be Bold & Think Long Term Courage to climb big mountains
Skills & Experience We're Looking For:
Minimum of 3+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry. | Top Talent in Every Role
Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers. | Customer Obsession
Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues. | Think Deeply & Exercise Good Judgement
Moderate proficiency in using data and analytics to inform decision-making and tailor user engagement strategies. | Top Talent in Every Role
A deep commitment to providing exceptional customer service and enhancing the user experience. | Customer Obsession
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs | Move Fast & Be Dynamic
Collaborative mindset with the ability to work effectively with cross-functional teams. | Pro-Sports Team
You Will:
Strategy Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits
Strategy Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met
Strategy Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives
Strategy Promote and upsell new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value
Operations Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience
Operations Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams
Operations Utilize data and analytics to understand customer behaviour and preferences, tailoring your approach to meet their specific needs and maximize their engagement
Operations Work closely with product, marketing, and customer service teams to develop and implement strategies that drive user retention and growth
Benefits We offer tremendous benefits & perks. Check out work.hike.in to know more.
