Account Manager

About eSentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

About the Position: Shape the Future of Cybersecurity Partnerships

eSentire protects the critical infrastructure of the world's most demanding organizations — and our Account Management team is how we keep it that way. This isn't a maintenance role. It's a strategic mandate.

As an Account Manager, you won't just manage a book of business — you'll lead it. You'll own the commercial and strategic relationship for a portfolio of enterprise clients, influencing how they invest in security and ensuring eSentire remains their most trusted partner. You'll operate at the executive level, advise on security strategy, and drive the kind of growth that moves the needle for both our customers and our business.

This is a seat at the table — for someone who's earned it.

Responsibilities:

• Command your portfolio. Own the full customer relationship and commercial trajectory for your accounts — from relationship to retention strategy to expansion revenue. You set the direction.
• Operate at the executive level. Build deep, credible relationships with CISOs, IT leaders, and C-suite stakeholders. You're not a vendor contact — you're a strategic advisor with a point of view.
• Drive aggressive, sustainable growth. Identify and execute on upsell and cross-sell opportunities with precision. You understand how to align business priorities to security investment — and close.
• Orchestrate cross-functional execution. Partner with Customer Success, Solution Architecture, Product, and Executive leadership to mobilize the full weight of eSentire behind every account.
• Lead the renewal cycle. Own every stage from early engagement through contract negotiation and close. You minimize churn before it's ever conversation.
• Think three moves ahead. Develop sophisticated account plans — stakeholder maps, risk mitigation strategies, and growth roadmaps — that keep you ahead of every conversation.
• Deliver executive-grade business reviews. Make the value of eSentire undeniable. You communicate outcomes, ROI, and strategic alignment in ways that resonate in the boardroom.
• Set the standard for pipeline discipline. Forecast with accuracy, track account health proactively, and maintain CRM data that reflects a well-run business.

Requirements:

• 5+ years of high-performance account management or enterprise sales experience in the cybersecurity space, with a strong emphasis on renewals and expansion in complex environments.
• Solid command of cybersecurity concepts, MDR/EDR technologies, or security frameworks — enough to lead strategic conversations, not just follow them.
• Sharp commercial acumen — you connect security strategy to business outcomes and quantify impact with confidence.
• A consistent record of exceeding quota — you've managed sophisticated sales cycles, and you know how to win.
• Executive presence. You're comfortable in the room with CISOs and CIOs, and you know how to speak their language.
• Exceptional communication, negotiation, and influence skills — you make complex value propositions land.
• Salesforce fluent with a disciplined approach to pipeline management.
• Bachelor's degree in Business, Cybersecurity, IT, or equivalent experience at the enterprise level.