The purpose of this role is help us manage key accounts and drive growth with data, analytics and technology related services with a passion for account management and a knack for building long term client relationships.
Job Description:
Key responsibilities:
Account Growth:
- Identify and expand opportunities within accounts, collaborating with capabilities and sales teams to ensure growth and retention.
- Develop a working knowledge of Merkle GTM (Go to Market) strategies, industry trends, and competitive landscape.
- Own and support proposals, client pitches on solution and new capabilities.
- Build and support business plans with projected volume, revenues, and simulated P&Ls to present a business case to the stakeholders.
- Create and manage opportunity pipeline through strategic business development.
- Partner with enterprise sales, capability, and solutions teams to share market intelligence and customer insights.
Account Management:
- Manage key accounts to exceed client expectations and maintain strong, trusted relationships both internally and externally.
- Take ownership of client management, proactively identifying obstacles and navigate the organization to address and resolve issues.
- Understand customer needs and decision-making hierarchy to assess and validate needs continuously.
- Establish strong working relationships with internal teams and client leadership, fostering collaboration.
- Forecast and track key account metrics, manage revenue forecasts, and drive accounts to maximize long-term revenue and business relationships.
- Ensure CRM is kept up to date and managed effectively with account review plans, account map and account health, action items, meeting notes and key plays.
- Manage contracts, contract negotiations and security assessments with the client and Merkle legal teams.
- Develop comprehensive understanding of revenue recognition models and contractual billing/invoicing types to align with contracts and proposals. Oversee monthly invoices and payment follow-ups to minimize the days outstanding.
- Be actively involved in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle.
Location:
Mumbai
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent#DGS
