Senior ServiceNow Technical Consultant

Summary

Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.

Responsibilities

• Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly

• Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans

• As a senior technical member of the team, deliver hands-on configuration, development, and integration services

• Produce process guides, training guides, and other core project deliverables as needed

• Lead and support practice build efforts, including the development of practice intellectual property (IP)

Skills

• 5+ years of experience with the ServiceNow Platform

• 5+ years of professional services/consulting experience

• ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment

• ServiceNow CSA and 2 additional CIS certifications

• Experience with HAM, and ServiceNow discovery

• Integration experience, including but not limited to SCCM or other software discovery tools

• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)

• Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)

• 2+ years of experience soliciting and documenting requirements and evolving them into successful solutions

• Excellent interpersonal skills and experience in public speaking situations