At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.

Key Responsibilities

Architect, design, and deliver NICE CXone platform solutions
Lead and mentor a team of NICE consultants for successful project delivery
Take ownership of technical delivery for projects executed from India
Collaborate with onsite teams, project managers, sales teams, and clients
Understand project scope and define detailed technical work plans
Estimate effort and plan delivery for offshore teams
Review deliverables to ensure quality and adherence to standards
Participate in coding, testing, and solution development activities
Work closely with system analysts and project managers for project completion
Engage in pre-sales activities including solution design, estimation, and proposal creation
Drive innovation, capability development, and practice growth
Support training, mentoring, and knowledge-sharing initiatives
Contribute to team expansion and skill development strategies
Ensure operational metrics and delivery excellence for the India team
Participate in meetings, training sessions, and stakeholder discussions
Work from Hyderabad office as per organizational policies

Technical Expertise

Strong expertise in NICE CXone platform and CCaaS solutions
Hands-on experience with CXone Studio and contact center workflows
Strong understanding of omnichannel contact center technologies
Experience in enterprise CCaaS architecture design and implementation
Proficiency in ASP.NET, C#, XML, and Web Services
Experience in software development and real-time system design
Knowledge of cloud-based contact center solutions and integrations
Strong understanding of networking and infrastructure
Ability to troubleshoot complex technical issues and deliver solutions

Competency

Personal

Strong interpersonal skills, high energy, integrity, adaptability, and problem-solving mindset.

Leadership

Ability to lead teams, mentor junior members, and manage diverse stakeholders effectively.

Operations

Strong capability to manage multiple projects, prioritize tasks, and ensure efficient delivery.

Technical

Ability to understand complex technical systems and deliver robust solutions.

Technology Stack

NICE CXone Platform & CXone Studio
Programming: C#, ASP.NET, JavaScript, Python, Java, C++
Web Technologies: XML, Web Services
Contact Center Technologies: CCaaS, IVR, Omnichannel Solutions
Cloud & Infrastructure: Networking, UC Environments

Education, Experience and Certification

Bachelor's degree in Computer Science, IT, Engineering, or related field (preferred)
10+ years of experience in customer experience/contact center technology space
3+ years of experience in NICE CXone and UC environments
6+ years of software development experience in real-time systems
Strong experience in enterprise-level CCaaS architecture
Experience in network infrastructure and integrations
Proven ability to work in fast-paced environments
Strong team player with leadership capabilities

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Architect NICE CXone