SAP CRM C4C Consultant

Experience: 9–15 Years

Work Mode: Remote

Compensation: Up to ₹33 LPA

Role Overview

We are looking for an experienced SAP CRM C4C Consultant to support business process design, SAP CRM implementation, and continuous improvement initiatives. The ideal candidate will act as a process expert, working closely with Product Owners, CRM Capability Experts, business users, and technical teams to ensure successful SAP C4C adoption across regions.

The role requires strong expertise in SAP Sales and Service Cloud modules, end-user support, training delivery, testing activities, and collaboration with cross-functional stakeholders.

Key Responsibilities

Act as a process subject matter expert (SME) for SAP CRM C4C, supporting process template design and SAP project execution.
Collaborate with Product Owners, CRM Capability Experts, and SAP C4C teams to support business requirements and solution improvements.
Provide functional support for SAP C4C Sales and Service modules to global end users across countries and regions.
Analyze business processes and work with different departments to support SAP Sales and Service Cloud implementation activities.
Gather, document, and validate business and technical requirements.
Support configuration improvements, issue resolution, and continuous enhancement of SAP CRM processes.
Create, maintain, and improve SAP C4C training materials, process documents, and user guides.
Conduct training sessions and knowledge transfer programs for SAP C4C end users.
Support various testing activities including:

User Department Testing
Regression Testing
User Acceptance Testing (UAT)
Integration Testing

Collaborate with technical teams during implementation of enhancements, technical requirements, and bug fixes.
Assist in preparing functional specifications, business requirement documents, and process documentation.
Identify process improvement opportunities and contribute to CRM transformation initiatives.

Required Skills & Experience

9–15 years of experience in SAP CRM C4C consulting and implementation roles.
Strong functional knowledge of:

SAP Sales Cloud
SAP Service Cloud
SAP CRM processes
Customer lifecycle management

Experience supporting global SAP CRM implementations and business users.
Hands-on experience in requirement gathering, process mapping, testing, and documentation.
Strong understanding of SAP C4C end-user support and training activities.
Experience working with cross-functional business and technical teams.
Excellent communication, stakeholder management, and problem-solving skills.
Experience in SAP C4C implementation, rollout, or support projects.
Experience working with international teams and distributed stakeholders.
Ability to independently manage functional activities in a remote working environment.
SAP CRM/C4C certification will be an added advantage.

Job Details

Role: SAP CRM / SAP C4C Functional Consultant

Experience: 9–15 Years

Location: Remote

Budget: Up to ₹33 LPA

Employment Type: Full-Time

Skills: c4c implementation,sap crm c4c consulting,sap crm processes,sap service cloud,customer lifecycle management,sap c4c,implementation,rollout,sap sales cloud,sap crm implementations