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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position performs duties and tasks to support full systems life cycle management (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She performs tasks within planned durations and established deadlines. This position collaborates with teams to ensure effective communication and support the achievement of objectives. He/She provides development, maintenance, and support for applications.

Role Overview

The Application Developer – Salesforce is responsible for analyzing business requirements and translating them into scalable Salesforce solutions using declarative, programmatic, and emerging AI-enabled capabilities of the Salesforce platform. The role requires strong Salesforce development skills along with foundational knowledge of Salesforce AI capabilities and CRM Analytics (CRMA).

Key Responsibilities

Design and develop end-to-end Salesforce solutions using configuration and customization (Lightning, Apex, Aura, LWC)
Work with Sales Cloud and Service Cloud implementations
Automate business processes using Flows, Process Builder, and Workflows
Build integrations using REST/SOAP APIs, OAuth, and SSO
Develop and maintain reports and dashboards
Apply basic CRM Analytics (CRMA) /Tableau concepts
Leverage Salesforce Einstein AI capabilities
Support large-scale global Salesforce deployments
Perform data migration using Data Loader
Manage deployments using Flosum.
Debug and resolve defects
Author technical documentation

Minimum Qualifications

Bachelor's or Master's degree in Computer Science or related discipline
5+ years of development experience
3+ years of Salesforce Lightning experience (Aura & LWC)
Strong knowledge of Sales Cloud and Service Cloud
Experience with Apex, SOQL, Triggers, and Integrations
Basic knowledge of CRM Analytics (CRMA)
Understanding of Salesforce AI (Einstein Analytics, Predictions)
Exposure to AI/ML concepts
Agile development experience
Strong communication and problem-solving skills

Salesforce Certifications

Mandatory

Salesforce Certified Platform Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I

Desired

Salesforce Certified Platform Developer II

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Intermediate Application Developer Salesforce (AI)