Summary

Position Summary

Team: Global Learning Administrative Services (GLAS)

Role: Learning Administrator Level:

Services Support Associate II

Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries. Global Learning Administration Services (GLAS) is a fee-based service that supports member firm's learning platform administration needs so resources can be allocated more effectively. Services are focused on processing data administration tasks related to the Deloitte Learning Platform and other administration task related to learning. At Deloitte, you'll gain exposure to a variety of industries and business models, helping your career growth and professional development. Work you'll do Provide day-to-day support on Deloitte Learning Platform administration, specializing as an admin role in the SABA cloud (LMS), should work as part of an extended team for internal clients.

Provide expertise services on Catalog management, session & roster management along with advance administration and reporting to the clients
Efficiently answer queries in the areas of content, learning organization and contacts, where to find learning information
Supports learning initiatives and solutions, conducts ad-hoc research, meets timelines and ensures quality on deliverables.
Redirect inquiries about systems and functionality to appropriate resources within a tracking system.
Participate in Testing of new features in LMS as and when required
Requires awareness and understanding of knowledge related to one or more of the following areas: - learning systems, data analysis and reporting, - E-learning and classroom creations and support,
Apply basic knowledge of systems and procedures to perform requirements of positions. Implement and help to develop processes and standards. Assignments are routine but require analytical thinking skills.
Judgment is required in developing and applying procedures. Work may involve some project responsibilities which involve gathering, collating, tracking and summarizing data, independently or as part of a team. Interactions with others involve regularly exchanging information through discussion, elaboration, and cooperation with others.
Nature of work requires some supervision. Exercises some latitude and independent judgment within established procedures and timeframes
Maintain network of contacts and collaborate with internal and external teams The team At Deloitte, Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our GLAS professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly. Qualifications Skills
Graduation
Upto 2 years of corporate experience
Preferred experience in Learning and Development Required:
Must have good verbal and written communication skills
Should have knowledge of email etiquette
Should have intermediate knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering , lookups
Should have experience of handling cases/tickets
Should have ability to team with others
Should have ability to interact well with internal clients and understand their requirements
Should be able to prioritize time and tasks Preferred:
Should have basic knowledge of creating MS PowerPoint presentations
Should have knowledge on Power Bi and Macros How you'll grow At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 360837

Services Support Associate II - Talent Processes and Business Support - GLAS - Hyderabad