Job Description

JOB DESCRIPTION

Role Purpose

To manage end-to-end processing, governance, controls, and operational excellence for Special Product transactions, including Systematic Investment Plans (SIP), Systematic Transfer Plans (STP), Trigger-based transactions, CSIP, SPPF, and other specialized mutual fund transaction products. The role ensures accurate transaction processing, regulatory compliance, superior investor experience, process automation, vendor coordination, and continuous process improvement.

Key Responsibilities

1. Special Products Transaction Processing

Manage end-to-end processing and registration of Special Product transactions.
Ensure timely and accurate registration of SIP, STP, CSIP, SPPF, Trigger-based products, and related facilities.
Monitor daily transaction queues and ensure adherence to prescribed TATs.
Validate transaction data, investor details, mandates, and supporting documents.
Handle exception processing, transaction corrections, and remediations.
Coordinate with RTA, banking partners, distributors, and internal teams for seamless processing.

2. Operational Controls & Compliance

Ensure compliance with SEBI, AMFI, internal policies, and operational guidelines.
Maintain high accuracy levels in transaction processing.
Monitor control reports and investigate operational exceptions.
Review transaction failures and implement preventive measures.
Ensure audit readiness and support internal/external audits.

3. Customer Experience & Rejection Reduction

Analyze rejection data and identify key trends and root causes.
Drive initiatives to reduce registration and transaction rejections.
Recommend process enhancements to improve investor experience.
Monitor effectiveness of corrective actions through continuous reporting.
Work with stakeholders to improve service quality and turnaround time.

4. Trigger & Systematic Product Monitoring

Monitor trigger-based transactions and ensure timely execution.
Track trigger failures and coordinate with relevant teams for resolution.
Ensure timely settlement and reconciliation of CSIP claims.
Review systematic product reports and identify process gaps.

5. Process Improvement & Automation

Identify opportunities for process automation and digitization.
Participate in implementation of workflow enhancements and system improvements.
Prepare business requirements and support UAT for new initiatives.
Drive operational efficiency through reduced manual interventions.
Develop MIS dashboards and process monitoring tools.

6. Vendor & Service Provider Management

Manage operational interactions with vendors and service providers.
Maintain records of agreements, SLAs, pricing, and contractual commitments.
Track vendor performance against agreed service levels.
Conduct periodic reviews and identify improvement opportunities.
Coordinate for issue resolution and escalation management.

7. Data Quality & Database Cleanup Initiatives

Execute investor data remediation initiatives.
Identify and rectify:
- Missing investor information
- Duplicate PAN records
- Bank account inconsistencies
- Invalid email domains
- Nomination-related gaps
Coordinate with stakeholders for data correction and compliance requirements.
Monitor progress of remediation activities through periodic MIS.

8. MIS & Reporting

Prepare daily, weekly, and monthly operational MIS.
Track transaction volumes, rejection rates, accuracy levels, and TAT adherence.
Present process performance metrics to management.
Support management reviews with analytical insights and recommendations.

Team Member - Digital Transactions