Role : ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform)

Company Name : WillWare Technologies

Work Model : Onsite / Fulltime

Work Location : Delhi

Experience : 15 + Years

Job Description :

Must-Have Skills:

ServiceNow Platform - 12+ years
ITSM (Incident, Problem, Change, Request) - 6+ years
ITOM (Discovery, Service Mapping, Event Mgmt) - 8+ years
CMDB & CSDM - 5+ years
Integration (REST, SOAP, APIs) - 5+ years
JavaScript / Glide API - 5+ years
ITIL v3/v4 - 5+ years
Architecture Experience - 3+ years

Detailed Job Description:

Architecture & Design:

- Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB

- Prepare HLD, LLD and architecture diagrams

- Design scalable and secure solutions

CMDB & ITOM Expertise:

- Architect CMDB aligned with CSDM

- Implement Discovery, Service Mapping and Event Management

- Ensure data quality and governance

Platform Governance:

- Define standards and governance

- Conduct Architecture and CAB reviews

Implementation Leadership:

- Lead ServiceNow implementations

- Guide development teams and ensure quality

Integration & Automation:

- Integrate with cloud, AD, SAP and monitoring tools

Stakeholder Management:

- Engage business and IT stakeholders

- Lead solution discussions and workshops

Continuous Improvement:

- Optimize performance and drive automation

- Improve SLA and MTTR

Certifications (Preferred):

ServiceNow CSA
CIS (ITSM/ITOM)
CTA/CMA
ITIL Foundation