CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Overview

This role focuses on troubleshooting, configuration, data integrity, and incident resolution, working under the guidance of the Salesforce Tech Ops Lead. The analyst collaborates with technical and business teams to maintain system stability, accuracy, and compliance.

Key Responsibilities

Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups).
Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.
Maintain and update dashboards, reports, and record types based on business needs.
Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
Support data operations imports, exports, and updates using Data Loader or Workbench.
Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).
Participate in UAT cycles, regression testing, and deployment validations.
Document recurring issues, resolutions, and process updates in knowledge base.
Track compliance-related tasks and ensure adherence to established TPM and SOX standards.
Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.

Skills & Experience

Strong knowledge of Salesforce Administration and configuration best practices.
Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows).
Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.
Ability to write and run SOQL queries; comfort with Workbench and Data Loader.
Understanding of Salesforce security models and Single Sign-On basics.
Exposure to integration workflows and data synchronization concepts.
Basic awareness of SOX or audit-driven operational processes.
Detail-oriented, process-focused, and capable of managing multiple tasks in parallel.

Professional Attributes

Strong analytical and problem-solving abilities.
Clear written and verbal communication skills.
Team-oriented and responsive to direction from Lead and business stakeholders.
Self-motivated with ownership over assigned deliverables.
Adaptable to changing priorities in a global, fast-paced environment

Preferred Qualifications

Salesforce Certified Administrator or equivalent experience.
Experience supporting Salesforce Consumer Goods Cloud or TPM modules.
Prior experience in enterprise support or IT operations role

Don't meet every single requirement At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch

The Culture at Mattel

Corporate Philanthropy

Sr Software Engineer -Salesforce