Role: Technical Support & Integration Specialist

Function: Technical Support

Location: Bellandur, Bangalore

Type: Full Time

Industry: Fintech

About Company

The company is an early-stage fintech startup revolutionizing digital verification and payments for Indian businesses. The company provides one powerful API integrating Aadhaar eKYC, video KYC, e-signatures, and automatic payments.

The company helps businesses skip paperwork and go live fast. The team consists of seasoned technology and fintech experts tackling real societal challenges.

The company maintains a customer-centric culture focused on technical excellence and meaningful impact.

Position Overview

As a Technical Support & Integration Specialist, you'll be the functional expert ensuring seamless integration between the company's platform and client ecosystems. This dynamic role combines deep technical project work with reactive problem-solving, where you'll lead new client integrations while managing high-tier support for existing customers. You'll act as the technical bridge between product capabilities and client business objectives.

Role & Responsibilities

Act as Single Point of Contact (SPOC) for client teams during integration phases
Analyze client use cases and architect tailored solutions using the company's API suite
Guide client engineering teams through API configurations and system optimization
Facilitate User Acceptance Testing (UAT) for REST APIs, webhooks, and Mobile SDKs
Manage end-to-end technical support tickets within defined SLAs across multiple channels
Troubleshoot failed processes using Postman and SQL to identify root causes
Serve as technical liaison across Product, Engineering, Sales, and Operations teams

Must Have Criteria

1-3 years of experience in Technical Support or Implementation role at SaaS company
Strong hands-on experience with SQL for data analysis and log verification
Expert-level proficiency with Postman for REST API testing and troubleshooting
Deep understanding of RESTful web services and API integration patterns
Basic proficiency in Python, Java, or Kotlin for understanding integration flows
Experience with ticketing systems like Zoho Desk or similar CRM platforms
Proven ability to manage multiple high-priority support streams simultaneously

Nice to Have

Experience with Mobile SDK integrations (React Native, Flutter, Cordova, Ionic)
Previous experience in fintech or digital verification industry
Background working with KYC, eSign, or payment processing systems
Experience in startup or fast-paced environment with rapid product iterations

What We Offer

Opportunity to work with cutting-edge fintech APIs serving Indian businesses
Direct impact on product development through client feedback and technical insights
Collaborative culture with seasoned technology and fintech experts
Fast-paced startup environment with opportunities for rapid skill development
Flexible work arrangements with competitive compensation package