Role overview

We are a Microsoft Solutions Partner and managed services provider. As an M365 Associate Consultant on our Exchange and Collaboration track, you will manage messaging, collaboration, and identity environments for multiple clients simultaneously.

This is not internal IT support. You manage multiple client environments, own your work end to end, and are expected to flag risks proactively.

What you will do

Administer Exchange Online environments — mailboxes, distribution groups, shared mailboxes, mail flow, transport rules, connectors, and message trace
Manage Microsoft Teams administration — policies, meetings, external access, guest access, and call quality troubleshooting
Administer SharePoint Online and OneDrive — site collections, permissions, libraries, and sharing controls
Support identity and access management using Entra ID — user lifecycle, MFA, SSPR, and basic Conditional Access
Configure and maintain email security — SPF, DKIM, DMARC, EOP anti-spam, and anti-phishing policies
Troubleshoot and resolve client issues independently — escalate only what genuinely requires senior input
Build and maintain SOPs, runbooks, and client-specific documentation
Support license management and tenant health monitoring for managed accounts

Must have

3–5 years of hands-on M365 administration experience
Exchange Online depth — mail flow, transport rules, connectors, NDR troubleshooting, EOP, message trace
Microsoft Teams administration — policies, external access, call quality basics
Entra ID — user and group management, MFA, SSPR, licence assignment
SharePoint Online and OneDrive — permissions, sites, libraries, sharing
SPF, DKIM, DMARC configuration and troubleshooting
PowerShell for M365 administration — must be comfortable running and adapting scripts, not just copy-pasting
At least one active Microsoft certification — MS-700, MS-102, or equivalent
Good written and spoken English — you will communicate directly with clients
Proactive and Excellent Documentation Skills

Good to have

Exchange hybrid or on-premises experience — connectors, coexistence, AAD Connect
Mailbox migration experience — on-prem to Exchange Online, cutover, staged, or IMAP
Microsoft Purview basics — retention policies, eDiscovery, litigation hold
Microsoft Intune — basic device enrolment and compliance policies

What we are not looking for

Candidates claiming broad Exchange Online experience but unable to demonstrate mail flow troubleshooting