Location Name: Pune Corporate Office - Weikfield

Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

DB Architecture change for sync multiple systems
Vertical Wise DMS One App Version Management
Consolidation of Process (NACH, Death & Insurance Portal & CRM)
SFDC CRM evaluation

Duties And Responsibilities

A – Key accountabilities pertaining to the role

Requirement Gathering & User Story Creation

Document detailed business requirements from ops/business teams.

Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.

Testing & Release Readiness

Prepare test cases for functional, UX, performance, accessibility, and payment validations.

Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.

Support app store submissions and rollout/hypercare activities.

Data, Analytics & Reporting

Validate event tagging/instrumentation; maintain funnel dashboards.

Monitor Core Web Vitals, crashfree metrics, latency, and payment success.

Support A/B experiments, generate insights, and create daily/weekly reports.

Security, Compliance & Content Quality

Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.

Maintain SOPs, FAQs, error dictionaries, release notes, and compliance documentation.

CrossFunctional Coordination

Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, environment readiness, and issue resolution.

B – Additional Accountabilities

Raise improvement ideas for UX, process flows, and conversion enhancements.

Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

Story slicing, test coverage prioritization, and UI microsuggestions.
Raising escalation for environment/data/production issues.
Suggesting features for experimentation or UX improvement.

Major Challenges

Managing dependencies across payment, authentication, and analytics systems.
Ensuring stable instrumentation during frequent releases.
Handling multilingual, multidevice variations in customer journeys.

Required Qualifications And Experience

Qualifications
Graduate degree (Engineering/Commerce preferred)
Certifications in Agile, product operations, analytics/BI desirable
Work Experience
Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
Experience with mobile/web testing, payments, analytics instrumentation
Understanding of UX, experimentation, and accessibility fundamentals

Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation