Job Description

Associate Director – Strategic Account Delivery (SADD)

Role Title Associate Director – Strategic Account Delivery (SADD) Business Unit SREaaS, Minfy Technologies Location Gurgaon Experience 17+ years Reporting To Head of SREaaS Business Direct Reports Technical Account Managers (TAMs) on dedicated strategic accounts team Employment Type Full-time, Permanent

Role Summary

Minfy Technologies, an AWS Premier Partner, is scaling its SREaaS business built on platform-powered, AI-driven managed services. We are seeking an Associate Director – Strategic Account Delivery (SADD) to own the delivery, growth and commercial outcomes of a portfolio of strategic enterprise accounts.

The SADD is the single point of accountability for their assigned strategic accounts — owning the account P&L, leading the dedicated delivery pods (with TAMs reporting into the role), sustaining executive-level customer relationships, and growing account value over a multi-year horizon. This is a senior, outcome-based leadership role at the heart of how Minfy delivers and expands its most important accounts.

Key Responsibilities

Strategic Account Ownership & P&L

Own the end-to-end relationship and commercial outcomes for a portfolio of strategic accounts, each at meaningful annual recurring revenue.
Carry account-level P&L accountability — revenue, margin, renewals and multi-year total contract value (TCV) growth.
Serve as the senior executive sponsor and trusted advisor to customer leadership, aligning Minfy's delivery to the customer's business outcomes.

Delivery Leadership

Lead dedicated delivery pods across assigned accounts, with Technical Account Managers (TAMs) reporting into the role.
Ensure committed SLAs, reliability targets and quality standards are consistently met, governing operational reviews and continuous service improvement.
Own critical escalations end-to-end, ensuring rapid resolution and clear executive communication.

Account Growth & Commercial Expansion

Identify, shape and close expansion opportunities within existing accounts, growing scope, ARR and TCV.
Partner with pre-sales and solutioning teams to structure new statements of work and renewals on outcome-based commercial models.
Build and maintain multi-year account plans with clear growth, retention and reliability objectives.

Platform-Powered & AI-Driven Delivery

Champion the adoption of Minfy's AI-driven platform intelligence and automation across assigned accounts to improve reliability, cost efficiency and delivery velocity.
Embed SRE discipline, observability, FinOps governance and runbook automation into the account operating model.
Use platform-driven insight to demonstrate measurable value to the customer and inform account strategy.

Team Leadership

Build, lead and develop high-performing dedicated account teams, drawing on shared services and specialist pools as needed.
Mentor TAMs and delivery staff, driving capability in cloud operations, SRE and customer engagement.
Partner with the Director of Managed Services Operations for shared resource supply and delivery standards.

Required Experience & Skills

17+ years in IT services, with substantial experience in strategic account delivery, cloud managed services or enterprise engagement leadership.
Proven track record owning enterprise account P&L, with demonstrable revenue and TCV growth over multi-year relationships.
Strong delivery leadership credentials — managing SLAs, multi-tier delivery teams and complex escalations for enterprise customers.
Deep understanding of cloud platforms; fluency across any major cloud OEM (AWS strongly preferred; Azure / GCP an advantage).
Experience with geo / global delivery models and distributed teams.
Exceptional executive relationship management, negotiation and communication skills.
Commercial acumen — comfortable structuring outcome-based engagements, renewals and expansions.

Preferred Qualifications

Relevant cloud certifications (e.g. AWS Solutions Architect / Professional-level).
ITIL or equivalent service management certification.
Experience introducing AI / automation into managed service delivery at scale.
Bachelor's degree in Engineering / Computer Science or equivalent; postgraduate / MBA an advantage.

What The Role Offers

A senior leadership seat owning marquee strategic accounts within a fast-growing SREaaS business unit.
Direct commercial impact through account P&L ownership and multi-year growth.
The opportunity to lead delivery on an AI-driven, platform-powered managed services model with an AWS Premier Partner.

Associate Director - Strategic Accounts Delivery