Company Background:

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,000 + employees worldwide. As a leading cloud-based technology company, we have over 26,000 customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent's software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform for hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

About the role - The Manager – L&OD will be responsible for designing and delivering impactful learning solutions that build leadership capability, drive organizational effectiveness, and enable talent readiness. This role involves strategic planning, instructional design, facilitation, stakeholder engagement, and leveraging analytics to measure learning impact. The incumbent will also play a key role in talent reviews and creating personalized learning plans aligned with organizational priorities.

1. Strategic Learning Delivery

Lead the planning and execution of the Open Enrollment Learning Calendar, Management Development programs, and other L&OD initiatives aligned with business priorities.
Collaborate with stakeholders to identify capability gaps and design targeted learning journeys for emerging and experienced leaders.
Deliver high-impact facilitation sessions (30–40 hours/month) using virtual, in-person, and hybrid modalities.
Apply Kirkpatrick's Evaluation Model (Levels 1–4) to measure training effectiveness and ROI.

2.Instructional Design & Content Development

Develop learner-centric content using ADDIE, Bloom's Taxonomy, and Adult Learning principles.
Create structured learning journeys, microlearning modules, and blended learning experiences.
Incorporate case studies, simulations, and real-world scenarios for experiential learning.
Leverage AI-powered tools (e.g., Copilot, Synthesia, AzureAI) for content creation and personalization.
Ensure seamless integration of content into LMS platforms.

3. Talent Reviews & Learning Plans

Partner with HR and business leaders during talent review cycles to identify high-potential employees and critical skill gaps.
Design individualized learning plans based on talent review outcomes, succession planning, and leadership pipeline needs.
Align learning interventions with career development frameworks and organizational capability building.

4. Training Projects

Lead end-to-end management of strategic training projects, including leadership development initiatives, functional capability building, and enterprise-wide learning interventions.
Define project scope, timelines, and deliverables; ensure alignment with organizational goals.
Coordinate cross-functional teams and vendors to deliver projects on time and within budget.
Monitor project progress, resolve risks, and report outcomes to senior leadership.

Stakeholder Management & Business Partnership

Act as a trusted advisor to business leaders, translating strategic priorities into development interventions.
Build strong relationships with internal stakeholders and external vendors to deliver customized solutions.

Leadership and Team Management

Lead, mentor, and manage a team of L&OD professionals, fostering a culture of ownership, innovation, and continuous improvement.
Provide coaching and developmental support to team members, enabling them to grow in facilitation, instructional design, stakeholder engagement, and strategic thinking.
Ensure effective collaboration across the team to deliver seamless learning experiences and meet organizational goals.

7. Training Analytics & Reporting

Track and analyze learning metrics, including participation, engagement, and impact.
Prepare dashboards and reports for leadership on learning effectiveness and talent readiness.

Core Competencies

Strategic Thinking & Business Acumen – Ability to align learning initiatives with organizational goals.
Facilitation & Presentation Skills – Expertise in delivering engaging and impactful sessions.
Instructional Design Expertise – Strong knowledge of adult learning principles and design frameworks.
Analytical & Data-Driven Mindset – Ability to interpret learning analytics and drive decisions.
Stakeholder Management – Building trust and influencing senior leadership.
Change Leadership – Driving adoption of new learning technologies and practices.
Innovation & Digital Fluency – Leveraging AI and emerging tech for learning solutions.

Technical Skills

Learning Management Systems (Docebo or similar)
MS Office Suite (Advanced Excel, PowerPoint)
AI-based Learning Tools (Copilot, AzureAI, Glean, Synthesia)
Training certifications
Data Visualization Tools
Knowledge of Kirkpatrick Model & ROI Measurement

Personal Attributes

Collaborative and team-focused
Results-oriented and agile
Strong problem-solving and decision-making skills
Innovative and creative mindset

Desired Qualifications

MBA in HR or related field or Masters in Organizational Psychology (preferred)
15 years of relevant L&D experience
Training certifications (e.g., Instructional Design, Facilitation, Situational Leadership II, MBTI, Harrison Assessments)
Comfortable working in EST shift twice a month

Senior Learning & Development Manager