The Opportunity

As the Senior Manager – ServiceNow Engineering, you will oversee the development, and day-to-day operations of ServiceNow as a key enterprise platform at Providence. You will play a pivotal role in advancing digital transformation, promoting innovation, and ensuring the delivery of efficient, modern solutions for caregivers and internal stakeholders. This position requires strong technical expertise, strategic thinking, and effective leadership to build and nurture high-performing teams and deliver impactful, transformative results.

Key Responsibilite

s
Strategic Leadersh
ipDevelop and execute the strategic vision for ServiceNow support capabilities, services, and solution
s.Align cross-functional teams and initiatives under a unified vision and approach for ServiceNow and related platform
s.Collaborate with senior leadership to identify integration opportunities across business units and drive digital transformatio

n.
Operational Excelle
nceOversee the design, development, and deployment of scalable ServiceNow capabilities, services, and solutio
ns.Ensure reliability, security, and performance of ServiceNow solutions, enabling seamless integration with existing syste
ms.Lead Agile teams to deliver solutions for complex use-cases, focusing on user experience and successful adopti

on.
Project & Program Manage
mentManage multiple ServiceNow projects, ensuring delivery on time, within scope, and within bud
get.Establish clear project goals, timelines, and deliverables, while effectively communicating progress to stakehold
ers.Ensure all ServiceNow solutions comply with relevant regulations and standa

rds.
Team Development & People Leade
rshipGuide, mentor, and grow a high-performing team of ServiceNow engineers and product mana
gers.Foster a collaborative, innovative, and inclusive team environment that encourages continuous learning and improve
ment.Provide coaching, feedback, and career development for team mem

bers.
Stakeholder Engagement & Collabo
rationPartner with cross-functional teams to understand their needs and develop tailored ServiceNow solu
tions.Present strategies and project updates to executive leadership and key stakeho
lders.Forge deep partnerships with IS leaders, clinicians, and business stakeholders to co-create service models and technology strat
egies.Innovation & Continuous Impro
vementStay updated on the latest advancements in ServiceNow technologies, Employee Works, NowAssist, AI Control Tower methodol
ogies.Drive the adoption of best practices and implement solutions that enhance customer experi
ences.Champion a culture of innovation, automation, and continuous improv

e

ment.
Professional Experience/Qualifi

cationsBachelor's/ master's degree in computer science/ tec
hnology16+ years of technology/ engineering experience along with people & leadership experience technical roles with people management and leadership exp
erience8+ years of hands-on technical experience in ServiceNow P
latformDeep proficiency in the ServiceNow platform and associated techno
logies.Strong understanding various ServiceNow modules, including ITSM, ITOM, IRM, SPM, HCLS, a
nd CSM.Ability to architect, implement, and optimize ServiceNow solutions to meet business
needs.Skilled at presenting complex technical concepts and project updates to executive leadership and diverse stakeh
olders.Adept at building relationships and facilitating cross-functional collabo
ration.Proven track record in digital transformation, DevOps, automation, and innovation initi
atives.Deep knowledge of Agile software development methodo
logies.Experience in people leadership, handling large teams, and complex transformation pr

ograms.

Senior Manager, ServiceNow