The Sales Ops Analyst plays a critical role in supporting MongoDB's global Sales organization through operational excellence, data governance, project ownership, and process optimization. This role is responsible for managing end-to-end operational workflows, driving cross-functional initiatives, providing actionable business insights, and resolving complex operational issues that impact sales productivity.

Unlike entry-level operational support roles, Sales Ops Analysts are expected to independently manage medium-scale projects, perform root cause analysis, influence stakeholders, and contribute to continuous improvements across sales processes, systems, and data management practices.

MongoDB's Sales Operations team partners closely with Sales, Marketing, Finance, Deal Desk, Customer Success, and Business Systems teams to ensure operational scalability and data-driven decision-making.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM – 10:00 PM (cabs will be provided)

You Will Have the Opportunity To

Accelerate your career through exposure to world-class sales methodologies and operational best practices
Own and manage operational workflows and medium-scale projects impacting global sales teams
Partner with stakeholders across Sales, GTM Operations, Deal Desk, Finance, and Business Systems teams
Develop expertise in CRM systems, sales processes, data governance, reporting, and automation
Build analytical capabilities by transforming complex data into actionable business insights
Drive process improvements that increase operational efficiency and sales productivity
Gain exposure to strategic initiatives supporting a rapidly growing global SaaS organization

Responsibilities

Sales Operations & Process Ownership

Own end-to-end operational processes to ensure data quality, governance, and process integrity across prospecting tools, lead management, account and territory management, and system audits
Perform root cause analysis (RCA) on recurring operational issues and implement sustainable solutions
Identify risks, process gaps, and operational inefficiencies and recommend improvements

Project Management & Stakeholder Engagement

Lead medium complexity projects and communicate project updates, insights, and process changes to stakeholders in a clear and structured manner
Coordinate across Sales, GTM Operations, CRM, Deal Desk, and Business Systems teams to drive project execution
Create business requirements documents, process documentation, implementation plans, and UAT test scenarios

Analytics & Business Insights

Collect, analyze, and interpret data to identify trends, patterns, and business opportunities
Develop actionable recommendations and business cases to support operational and sales decisions
Create and maintain dashboards, scorecards, and reports using Sigma, Tableau, Salesforce reporting, or similar BI tools

Automation & Continuous Improvement

Develop SQL-based solutions and automation opportunities to reduce manual effort
Partner with business stakeholders to identify opportunities for workflow optimization
Contribute to process standardization, documentation, and operational best practices
Drive initiatives that improve team efficiency, data quality, and stakeholder experience

Skills & Experience

Bachelor's degree in any discipline with minimum 5 years of experience in Sales Operations, Revenue Operations, Business Operations, Data Analytics or related functions
Strong understanding of B2B sales processes, sales cycles, territory management, and CRM best practices
Hands-on experience with Salesforce or any CRM tool and a strong understanding of core objects including Accounts, Contacts, Leads, Opportunities, and Territories
Experience managing operational workflows, projects, or process improvement initiatives
Strong analytical skills with experience using SQL for data extraction, analysis, and process automation
Experience with reporting and visualization tools such as Sigma, Tableau, Power BI, or equivalent platforms.
Familiarity with research platforms such as ZoomInfo, Crunchbase, LeadIQ, or similar tools
Ability to work effectively with large datasets while maintaining exceptional attention to detail
Strong problem-solving, critical thinking, and root cause analysis skills
Excellent written and verbal communication skills with the ability to influence stakeholders
Ability to operate independently in a fast-paced, evolving environment with minimal supervision

Behavioral & Leadership Expectations

Ownership & Accountability
Stakeholder Management
Collaborative Mindset
Customer-Focused Mindset
Problem-Solving Attitude
Analytical Skills
Effective Communication
Process Improvement Mindset

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 2273475306

Sales Operations Analyst

Sales Operations Analyst III