BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-time experiences to their customers. We simplify scalability and unlock growth for new-age eCommerce brands by making Same-Day delivery more convenient, reliable, and affordable. Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 30–40% increases in website conversions and 2x improvement in customer retention by partnering with BlitzNow. We are a fast-growing, execution-first team obsessed with delivery excellence.

About The Role

As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands – ensuring they scale and succeed with BlitzNow month on month. This is a high-ownership, client facing role at the intersection of data, relationships, and operations. If you love building deep client partnerships, are energised by revenue targets, and thrive in a fast-paced startup environment – this role is for you.

Key Responsibilities:-

Account Management & Retention
Own end-to-end management of enterprise accounts after Sales handover
Build and maintain strong relationships with key stakeholders at each client
Monitor delivery SLAs and On-Time Delivery performance, aligning internal stakeholders to keep clients

on track

Be the single point of contact for escalations and resolution across your portfolio
Revenue Growth
Drive consistent Month-on-Month revenue expansion across your account portfolio
Identify and execute upselling and cross-selling opportunities within existing accounts
Pitch expansion of services to new cities, categories, or fulfilment models
Proactively manage churn risk and take ownership of account retention
Client Engagement
Conduct regular face-to-face meetings with client stakeholders across supply chain, eCommerce, and

leadership

Run structured business reviews presenting delivery performance and growth opportunities
Share inputs on network expansion aligned to client strategy and growth plans
Data & Reporting
Analyse delivery performance across key lanes and share actionable insights with clients
Maintain accurate CRM records and contribute to MIS and performance reporting
Use data to drive strategic decisions and tell a compelling story to client stakeholders

What We Are Looking For

Must Have

Bachelor's degree with 2–4 years of experience in Key Account Management, Client Success, or B2B

Sales

Prior experience in logistics, eCommerce, SaaS, or supply-chain-adjacent roles strongly preferred
Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)
Proven track record of owning revenue targets and growing accounts

You'll Thrive Here If You Are...

Data-driven – comfortable with delivery analytics, performance metrics, and data storytelling
A relationship builder – proven ability to manage enterprise stakeholders including C-suite
Revenue-oriented – track record of expanding wallet share within existing accounts
An owner – you take full accountability, escalate smartly, and operate with minimal supervision
An effective communicator – clear and confident in both client-facing and internal settings
Adaptable – energised by fast-paced, ambiguous environments

Good to Have

Understanding of same-day, express, or quick-commerce delivery operations
Experience managing delivery SLAs with D2C or eCommerce brands
Prior experience in an incentive-linked, target-driven account management role

Key Account Manager - Bangalore

Key Account Manager - Bangalore