Lead large-scale service delivery operations, and drive business transformation.
Career Growth and Executive Exposure

About Our Client

A global leader renowned for innovative solutions, robust infrastructure, and driving digital transformation headquarterd in Singapore.

Job Description

Lead Global Service Delivery Strategy: Define and execute the service delivery strategy for Telco and ICT services, ensuring alignment with business objectives and customer expectations.
Oversee End-to-End Service Delivery: Manage the delivery of services for enterprise and government customers across multiple regions, ensuring consistent, high-quality outcomes.
Drive Customer Success: Build strong executive-level customer relationships, proactively manage service performance, and lead the resolution of critical escalations.
Ensure Operational Excellence: Establish and govern service management processes, KPIs, SLAs, and operating models to achieve efficiency, scalability, and contractual compliance.
Lead Digital Transformation and Continuous Improvement: Drive automation, process optimization, and service innovation initiatives to improve quality, reduce costs, and enhance delivery performance.
Support Commercial Growth: Partner with Sales and Account Management teams to support new business opportunities, renewals, and customer retention while ensuring profitable service delivery.
Manage Executive Stakeholders: Engage effectively with C-level executives, customers, partners, and internal leadership teams to influence decisions and strengthen strategic relationships.
Lead and Develop Global Teams: Build, mentor, and inspire high-performing multidisciplinary teams, fostering a culture of accountability, collaboration, and innovation.
Govern Risk and Performance: Monitor operational risks, service performance, and customer satisfaction metrics, implementing corrective actions where necessary.
Act as a Strategic Advisor: Provide senior leadership with insights and recommendations on service strategy, customer experience, operational performance, and industry trends.

The Successful Applicant

At least 15 years of experience in telecommunications, ICT, or managed services.
Proven track record in global service delivery leadership roles.
Strong knowledge of ITIL frameworks, service management, and operational governance.
Experience managing large-scale, complex delivery environments across multiple geographies.
Excellent stakeholder management and communication skills, with ability to influence at C-level.
Ability to define and execute global service strategies that drive transformation and growth.
Deep understanding of governance, performance management, and continuous improvement.
Proven ability to build, lead, and inspire high-performing global teams.
Balances commercial priorities with exceptional service experience.
Thrives in dynamic, fast-changing global environments.

What's on Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

Contact

Quote job ref: JN-062026-7030331

Service Delivery Senior Director