We are looking for passionate and dedicated Counselors and Telecallers to join our team and play a pivotal role in providing guidance, support, and assistance to prospective clients or students
As a part of our dynamic team, you will engage with individuals through calls and interactions, answer their queries, and guide them through our programs or services

Counselor Responsibilities:

Engage with prospective clients or students through in-person meetings, phone calls, emails, and other communication channels
Provide comprehensive information about our programs, services, admission requirements, and benefits
Understand the aspirations and needs of each individual and recommend suitable programs or services accordingly
Conduct one-on-one counseling sessions to help clients make informed decisions aligned with their goals
Build strong relationships and rapport with clients to foster a supportive and empathetic counseling environment
Maintain detailed records of counseling interactions, progress, and follow-up actions
Collaborate with the admissions team to streamline application and enrollment processes
Stay updated on industry trends, program changes, and counseling techniques through continuous learning

Telecaller Responsibilities:

Engage with prospective clients or students through phone calls, emails, and other communication channels
Provide accurate and detailed information about our programs, services, and benefits
Address inquiries, concerns, and questions in a professional and friendly manner
Maintain a positive and approachable demeanor to create a favorable impression
Keep records of interactions, inquiries, and follow-up actions using CRM software
Collaborate with the counseling and admissions teams to ensure a seamless transition for interested individuals
Achieve and exceed individual targets for inquiries, conversions, and customer satisfaction
Provide feedback and insights to enhance the telecalling process and materials

Qualifications:

Bachelor's degree in a relevant field (eg, Education, Counseling, Communications)
Proven experience as a Counselor, Telecaller, or customer service representative is a plus
Excellent communication skills, both verbal and written
Empathetic and patient attitude to understand and address the needs of clients or students
Strong interpersonal skills to build rapport and trust over the phone and in-person
Familiarity with counseling techniques, educational programs, and admissions processes
Proficiency in using CRM software, communication tools, and Microsoft Office
Time management skills to effectively manage counseling sessions or telecalling interactions
Positive attitude, enthusiasm, and commitment to delivering outstanding customer service

Counselors and Telecallers