Overview

About Business Unit:

As part of the Digital Integration Services team, you'll be at the forefront of modernizing marketing and delivering ground-breaking solutions. From crafting data-driven, personalized experiences that customers truly value to turning marketing visions into reality - we empower brands to achieve their goals.

Our team of 1,200 experts in strategy, analytics, creative, and digital experience uses innovative technology and data-driven insights to craft relevant, customer-centric strategies for the world's leading brands.

About The Opportunity

Epsilon is seeking a Senior Manager - Digital Solutions Consultant, who is a specialist and provides expertise in selecting, implementing, and optimizing the digital marketing technology stack for businesses. You will work closely with clients to assess their marketing needs, evaluate existing tools and systems, and recommend the most suitable technologies to enhance their digital marketing efforts. Your role will involve identifying gaps, integrating platforms, and driving the adoption of a cohesive and efficient tech stack that supports the client's marketing objectives.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

Client Consultation: Collaborate with clients to understand their marketing goals, target audience, current tech stack, and problems. Conduct thorough assessments of their existing digital marketing technology infrastructure, including tools for analytics, CRM, content management, email marketing, social media, advertising, and automation.
Tech Stack Evaluation: Evaluate the client's current tech stack and identify gaps, redundancies, and opportunities for improvement. Research and analyze potential digital marketing tools, platforms, and integrations to address the client's specific needs and goals. Consider factors such as scalability, compatibility, ease of use, and cost-effectiveness.
Recommendations and Roadmap: Develop comprehensive recommendations and a roadmap for optimizing the digital marketing tech stack. Present findings to clients, clearly explaining the benefits, costs, and implementation requirements of each recommended tool or integration. Prioritize recommendations based on their potential impact and alignment with the client's marketing strategy.
Implementation and Integration: Collaborate with internal teams or external vendors in early stages to implement and integrate the selected tools into the client's tech stack. Oversee the deployment process, ensuring proper configuration, data migration, and user training.
Data and Analytics: Work closely with clients to establish robust data collection and analytics processes within the tech stack. Define key performance indicators and metrics aligned with marketing goals. Configure analytics tools and dashboards to provide accurate and actionable insights for campaign optimization and decision-making.
Training and Support: Provide training and documentation to the client's marketing team on how to effectively use the new tools and features within the tech stack. Offer ongoing support and troubleshooting assistance to ensure the smooth operation of the implemented solutions. Stay updated on the latest features, updates, and standards related to the recommended technologies.
Performance Monitoring and Optimization: Continuously monitor the performance of the digital marketing tech stack and assess its effectiveness in achieving marketing goals. Analyze data, identify bottlenecks or areas for improvement, and propose adjustments or enhancements to optimize performance. Stay informed about emerging technologies and trends to recommend future enhancements to the tech stack.
Strategy Development: Develop and implement comprehensive digital marketing strategies aligned with clients goals. Identify key performance indicators and establish measurable targets to track campaign effectiveness. Provide strategic guidance on the selection and utilization of digital marketing channels, technologies, and tools to enhance online visibility, brand recognition, lead generation, and conversion rates.
Industry Research: Stay abreast of the latest trends, innovations, and standards in digital marketing. Conduct market research and competitor analysis to identify emerging opportunities, industry benchmarks, and potential areas of differentiation for clients. Share industry insights and thought leadership to guide clients decision-making and keep them at the forefront of digital marketing trends.
Client Relationship Management: Foster strong, trusted relationships with clients by delivering exceptional customer service and value. Proactively engage with clients, providing regular updates on campaign performance, industry developments, and new marketing opportunities. Anticipate clients evolving needs and propose new strategies or initiatives to drive continuous improvement.

Qualifications

Master's degree or equivalent experience in Marketing, Business Administration, or a related field. Advanced degrees or certifications in digital marketing, Enterprise Technology are a plus.
Proven experience in digital marketing, preferably in a consulting or agency environment.
Deep understanding of various digital marketing channels, including SEO, SEM, social media, content marketing, email marketing, and analytics.
Knowledge on digital marketing tools and platforms, such as Google Analytics, Google Ads, social media management tools, email marketing software, and content management systems.
Strong analytical skills with the ability to interpret data, generate insights, and make data-driven recommendations.
Excellent communication and presentation skills to effectively convey complex ideas to clients and team members.
Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
Demonstrated problem-solving skills and a proactive attitude towards identifying and resolving marketing challenges.

Required Skills

7-10 years in Leading and driving client conversations
Experience identifying client's business challenges and technologies to understand their business needs.
Independently plan and implement client workshop with multi-disciplinary and cross-functional teams.
Articulate and presented Solutions, Strategy Roadmap, Technology RoadMap
Plan and Conducted Discovery sessions
High enthusiasm, energy, Get-Go Attitude, independently handle sessions and client expectations
Self-starter who can plan and structure conversation and conduct discovery sessions independently
Excellent analytical ability and consult client on industry standards

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
Collaboration: We work together, support one another, and collectively achieve goals.
Growth: There are endless opportunities for growth through learning, development and career advancement.
Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

Act with integrity
Work together to win together
Innovate with purpose
Respect all voices
Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Senior Manager Digital Solutions Consulting