Description

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

We are seeking a highly organized and experienced Program Manager to oversee multiple projects within our rapidly growing organization. The candidate will be responsible for planning, executing, and evaluating various programs to ensure they are completed efficiently and effectively. In addition to the above, the candidate should have strong quantitative skills, proficiency in data analysis tools, and the ability to collaborate effectively across departments.

Key job responsibilities

Program Planning & Execution

Develop and maintain comprehensive project plans, including scope, timeline, resource requirements, and key milestones
Monitor project progress, identify and mitigate risks, and provide timely status updates to stakeholders
Coordinate with cross-functional teams to integrate program activities and deliverables into the overall organizational framework

Stakeholder Management & Cross-Functional Collaboration

Work across teams to influence priorities, decisions, and secure buy-in from stakeholders on initiatives
Facilitate regular meetings with cross-functional teams to review progress, discuss issues, and make data-driven decisions
Collaborate with compliance, operations, and other support teams to ensure alignment on requirements, processes, and systems
Escalate critical issues that require senior leadership attention and provide recommendations for resolution

Strategic Analysis & Insights

Provide analysis and insights to senior leadership to influence and support tactical and strategic business decisions
Analyze data and metrics to identify trends, uncover insights, and recommend strategic initiatives
Design metrics and business review documents guiding the operations team through execution
Draft and present key documents to leadership, taking ideas from inception to implementation

Change Management & Organizational Transformation

Implement and drive SOP changes through established frameworks, challenge the status quo, and continue to invent and simplify for customers
Enable launch and adoption of new features for Operations team through pre-planned change management activities
Keep cross-functional teams updated about projects and progress through weekly/monthly flashes and proactive communication management tools
Monitor adoption metrics and user feedback to ensure successful change implementation and sustainability
Create and maintain change management documentation, including transition plans, rollback procedures, and lessons learned

Continuous Improvement

Drive continuous process improvements and efficiencies to enhance team productivity, output and reduce costs
Fostering a culture of ownership and continuous learning
Build organizational capability to manage change effectively through training and knowledge transfer

Basic Qualifications

Bachelor's degree
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Exceptional problem-solving skills and attention to detail, with a strategic mindset and ability to think analytically.

Preferred Qualifications

Master's degree in business, engineering, project management
Project Management Professional (PMP) certified
Lean Six Sigma Green / Black Belt

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI - Haryana - D50

Job ID: A10478237

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