Overall Job Responsibility

The operations policy team under the Disability Support and Services Group oversees the operational strategy and planning for government funded disability programmes and schemes. This includes analysing, assessing and reviewing the impact of policy changes on disability services as well as developing operational plans to ensure effective and timely implementation

The operations policy team works with internal and external stakeholders translate policy to operational guidelines, design and implement transformative solutions to streamline workflows, enhance system capabilities, and boost operational efficiency.

One of the initiatives under the operations policy team is the implementation of a Social Health Integration Initiative to enhance support to Adult Disability Homes (ADH) and build capabilities to manage persons with disabilities with high support needs.

The Senior Manager, the operations policy team will be responsible for overseeing the implementation of this initiative, including working with multiple stakeholders and healthcare professionals to enhance capabilities in the disability sector to support persons with disabilities.

Duties and Responsibilities

Operational Strategy
Oversee and develop operational strategies to enhance and strengthen the disability sector. This includes mapping the sector's current reality and challenges
Work with MSF and NCSS to look into the manpower planning and competencies of disability professionals to build capability for the disability sector.
Conduct data analysis and trend projection to identify painpoints and analyse service gaps.
Leverage on client archetypes and data to provide inputs to for service improvements and sector strategy for disability programmes and schemes
Work with internal and external stakeholders to review operational issues and proposing solutions translated to clear operations guidelines and processes to support streamlined and efficient service delivery on the ground.
Develop and implement Practice Guidelines and Standard Operation Process to ensure proper knowledge management.
Work closely with policy teams in MSF as well as operational divisions in SGE to ensure smooth implementation of services.
Social Health Integration Initiatives and Stakeholder Engagement
Work with MOH and healthcare providers (i.e., Institute of Mental Health (IMH) and Happe Hearts Movement (HHM)) to oversee the implementation of a Social Health Integration initiative to enhance support to the Adult Disability Homes in managing persons with disabilities
Engage and work with healthcare providers (IMH, Happe Hearts Movement) to train ADH staff and implement the initiative
Identify challenges faced by the service providers and co-create solutions with relevant stakeholders
Determine the escalation and deescalation criteria for enrolment of clients to the service.
Knowledge Management and Evaluation
Coordinate knowledge management, coordinate development of playbook and data collection
Support external evaluation teams to monitor and assess programme
Provide secretariat support (where required) to multi-agency implementation workgroup
Others
Secretariat duties and any other ad-hoc duties assigned

Qualifications, Knowledge And Experience

A good Degree in any discipline, with minimum 5 years of relevant experience. Experience in operations policy work or work in the healthcare sector will be preferred.
Strong stakeholder engagement and communication skills, with the ability to influence, present, and build partnerships.
Demonstrated ability in project management, including developing SOPs, monitoring outcomes, and driving continuous improvement.
Excellent analytical and problem-solving skills, with experience in using data and insights to inform policies, programme design, or impact measurement.
Highly organised, meticulous, and able to manage multiple priorities under tight timelines.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook); experience with data dashboards or outcome tracking systems preferred.
Adaptive, resourceful, and a team player with a growth mindset and strong sense of initiative.

Additional Information

Send your resume to us by clicking the Drop your resume / Apply button now, or you can also email us at [HIDDEN TEXT]

Please State In Your Detailed Resume Your

Current and expected salaries and annual package
Reason for leaving current employment (if applicable)

We regret that only shortlisted candidates will be informed.

Operational Policy - Senior Manager