Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in consumer and community banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Identifies customer needs and pain points through research and feedback, translating insights into business cases for new features
Acts as the primary point of contact for stakeholders regarding platform capabilities and roadmap
Resolves stakeholder issues by providing timely support and ensuring effective communication
Translates business requirements into clear product specifications and user stories
Oversees the product lifecycle from ideation to launch and ongoing optimization
Ensures the platform meets security, compliance, and reliability standards

Required Qualifications, Capabilities, And Skills

5+ years of experience or equivalent expertise in product management or a relevant domain area
Strong understanding of streaming data technologies such as Apache Kafka, Flink, Trino, Clickhouse Spark Streaming, AWS Kinesis, or Azure Event Hubs
Experience with cloud platforms, including AWS, and modern data architectures
Experience working with cross-functional teams in a matrixed organization
Ability to translate technical concepts into business value and vice versa
Strong analytical and problem-solving skills
Demonstrated ability to execute operational management and change readiness activities

Preferred Qualifications, Capabilities, And Skills

Demonstrated prior experience working in a highly matrixed, complex organization
Experience in working with real-time analytics
Proficient knowledge of product development in streaming and real-time platforms
Experience in product or platform-wide release management and deployment strategies
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Exposure to cloud technologies

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

Product Delivery Manager