Role Title: AVP - Sys Admin & AI Solution Architect (L10)

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview: This role is within Source to Pay (S2P) organization in Synchrony. The Source-to-pay is the entire end-end-end process involved in procurement. It spans every process, from spend management, strategic sourcing, and third-party risk management to contract management, purchasing, performance management and accounts payable. Our goal is to source high value products, software, and services that accelerate our growth, our new way of working, speed our innovations to market, and make us even more responsive to partners and customers.

Role Summary/Purpose

As AVP - Sys Admin & AI Solution Architect, you will be the Process Improvement Expert for AI within Source to Pay (S2P) organization. This includes building agents, launching preconfigured agents, and understanding where the best opportunities are to improve and connect processes in Synchrony. Also, you will have the opportunity to work closely with stakeholders and our AI working group to configure Procurement, Sourcing, Risk & Contracts modules of Synchrony's Coupa system as per Synchrony's Source to Pay organizations requirements. You will also collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues.

Key Responsibilities

Be a Process Improvement expert for AI within Source to Pay (S2P) organization in Synchrony and align with Coupa's roadmap for AI Agents and collaborate with S2P cross functional teams and AI working group as part of enabling AI related functionalities in Coupa system as needed.
Experience in implementing Gen AI features and creating AI agents in any other widely used procurement applications
Coordinate with Coupa team to provide all the requirements for Source to Pay use cases if any of that need to be built within Coupa Agent Studio.
Have hands-on experience in configuring Procurement / Sourcing modules – CLMA, Sourcing, and Supplier Management, for new implementations and continuous improvement projects
Develop and maintain configuration timelines, documentation
Review release notes for Coupa releases and propose process efficiencies in the system
Lead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defects
Collaborate with Coupa support team for resolution of any product issues/defects while being active on Coupa Community to request new enhancements and to track the progress of new AI related features
Assist in projects as required to support Source to Pay organization initiatives and mentor other team members to deepen understanding of AI concepts

Required Skills/Knowledge

Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry
Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, Accounts Payable
3+ years of experience in implementation of AI / Gen AI features, and Orchestration tools in any widely used procurement applications.
High level of familiarity and understanding of AI/ML, Deep Learning and Gen AI concepts

Desired Skills/Knowledge

Enthusiasm to learn and keep oneself updated about happenings in the AI domain, especially in Procurement industry
Ability to take responsible and ethical decisions while implementing AI features
Ability to handle sensitive issues with uncompromising integrity and confidentiality
Excellent Communication and Collaboration skills

Eligibility Criteria

Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry.

Work Timings: 5:30 AM EST – 2:30 PM EST (3PM IST - 12 AM IST)

(WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

For Internal Applicants

Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be on any corrective action plan (First Formal/Final Formal, LPP)
L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
L9+ Employees can apply

Grade/Level: 10

Job Family Group

Information Technology

AVP Sys Admin & AI Solution Architect