This role is for one of our clients
Industry: Financial Services

Seniority level: Director level

Min Experience: 15+ years

Location: Mumbai, Maharashtra, India

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are seeking an experienced Associate Director - Outbound Inside Sales & Growth to lead a high-performing outbound sales organization focused on driving business growth across an existing merchant portfolio. This leadership role is responsible for owning revenue and GMV growth by improving merchant activation, increasing transaction frequency, accelerating product adoption, and maximizing customer engagement through strategic outbound sales initiatives.

The ideal candidate will bring strong commercial acumen, exceptional leadership capabilities, and extensive experience in managing large-scale inside sales teams within fast-paced, high-volume business environments.

Requirements
Key Responsibilities
Business Growth & Revenue Management

Own and deliver GMV and revenue targets for the Outbound Inside Sales & Growth function
Develop and execute outbound sales strategies that drive merchant activation, transaction growth, and long-term customer engagement
Identify growth opportunities across customer segments and implement targeted initiatives to improve business performance
Monitor key business metrics and take proactive actions to achieve growth objectives

Sales Leadership

Lead, mentor, and scale a high-performing inside sales organization comprising Managers, Team Leaders, and Inside Sales Executives
Drive accountability through effective target setting, performance management, coaching, and continuous development
Foster a performance-driven culture focused on productivity, customer success, and revenue generation
Ensure consistent execution of sales strategies across all teams

Sales Operations & Performance Optimization

Define outbound calling strategies and optimize customer engagement across different merchant cohorts
Monitor operational KPIs including contact rates, conversion rates, merchant activation, and sales productivity
Conduct regular business reviews to evaluate performance and implement corrective actions where needed
Improve operational efficiency through CRM adoption, process optimization, automation, and sales excellence initiatives

Cross-Functional Collaboration

Partner with Product, Marketing, Operations, Analytics, and Technology teams to execute customer growth initiatives
Collaborate on campaigns that improve customer experience, product adoption, and transaction growth
Support the development of scalable processes that enhance sales effectiveness and operational efficiency

Analytics & Business Planning

Leverage data and analytics to identify trends, optimize campaigns, and improve conversion performance
Prepare business forecasts, executive reports, and strategic recommendations for leadership
Track business performance against key metrics and provide actionable insights to drive continuous improvement
Ensure accurate forecasting and effective pipeline management

Key Performance Indicators (KPIs)

GMV Achievement
Active Merchant Growth
Merchant Activation Rate
Transaction Growth
Transactions per Active Merchant
Product Adoption
Outbound Calling Productivity
Contact Rate
Conversion Rate
Team Productivity
Forecast Accuracy
Campaign Effectiveness

Required Qualifications

Bachelor's degree in Business, Marketing, Management, Finance, or a related discipline; MBA is preferred
15-20 years of experience in Outbound Inside Sales, Business Growth, Sales Operations, Revenue Management, or related functions
Minimum 5 years of leadership experience managing large, high-performing sales organizations
Proven success in driving revenue growth, merchant engagement, and customer retention
Strong experience managing outbound sales operations and performance-driven teams
Excellent understanding of CRM systems, sales processes, and performance management
Strong analytical skills with experience using data to drive business decisions
Outstanding communication, leadership, stakeholder management, and coaching abilities

Preferred Qualifications

Experience in FinTech, Payments, Banking, SaaS, Telecommunications, or other high-volume B2B industries
Expertise in sales operations, process optimization, and CRM-driven sales execution
Experience leading digital transformation, automation, or customer engagement initiatives
Strong commercial mindset with the ability to translate business objectives into measurable sales outcomes

Ideal Candidate Profile
The ideal candidate:

Is a strategic sales leader with a proven track record of delivering large-scale business growth
Excels at building, mentoring, and leading high-performing inside sales teams
Uses data-driven decision-making to optimize sales performance and customer engagement
Has strong operational discipline and thrives in target-oriented environments
Collaborates effectively across multiple business functions to drive sustainable growth
Demonstrates excellent commercial judgment, execution capability, and leadership presence

Why Join Us
This is an opportunity to lead a critical business function with direct ownership of revenue growth and merchant success. You'll play a pivotal role in shaping sales strategy, driving operational excellence, and building scalable growth initiatives while working with cross-functional teams to deliver measurable business impact.

Must-Have Skills

Inside Sales
Outbound Sales
CRM

Good-to-Have Skills

FinTech
Sales Operations
Leadership