Skill required: Order to Cash - Order Management

Designation: Order to Cash Operations Assoc Manager

Qualifications:BCom/Master of Business Administration/B.B.M

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for Education: Bcom, Bachelor of Business Management, MBA

Understanding of the Invoice-to-Cash (I2C) cycle — invoice generation, delivery, collections, cash application, and reconciliation Ability to maintain and update customer master data including billing addresses, payment terms, and contact details Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data Familiarity with dispute and deduction logging — capturing reason codes, supporting documentation, and routing to relevant teams Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences Awareness of bad debt identification and the escalation process for write-off recommendations Ability to match and apply incoming cash receipts accurately against open invoices in Oracle/ERP systems Perform basic AR aging analysis to identify overdue accounts and flag for collections follow-up Reconcile customer account statements and identify short payments, unapplied cash, or duplicate entries Support month-end close by clearing open items and providing AR balance data to the finance team Coordinate with customers, sales, and internal teams to follow up on outstanding invoices and resolve basic payment queries Communicate professionally with customers regarding overdue balances, account statements, and remittance details Support team leads and managers by escalating unresolved issues in a timely manner Working knowledge of Oracle AR module or equivalent ERP (SAP FSCM, Microsoft Dynamics) for invoice processing and cash application Proven experience of leading mid size teams Experience with Airline business will bring added advantage Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
The person requires understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor or team leads
Generally interacts with peers and/or management levels at a client and/or within Accenture
The person should require minimal guidance when determining methods and procedures on new assignments
Decisions often impact the team in which they reside and occasionally impact other teams
Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts