Responsibilities

JOB DESCRIPTION

Support testing and implementation of business-critical strategies and strategic deliveries.
Understand and validate the intent of business requirements; translate requirements into testable scenarios and acceptance criteria.
Formulate the test approach and detailed UAT test plan, including dependencies, risks, assumptions, and entry/exit criteria.
Execute business scenarios in UAT environments and document results with clear evidence and defect details.
Partner and collaborate with stakeholders to clarify questions, remove blockers, and provide regular testing status updates.
Ensure testing artifacts are current, complete, and stored appropriately (e.g., plans, scripts, traceability, execution evidence, sign-offs).
Reconcile outcomes across different test cycles and groups, and lead resolution of discrepancies.
Drive continuous improvement by incorporating process and tooling enhancements to increase efficiency and effectiveness.
Partner with the UAT Manager/Lead to ensure testing readiness and milestone completion (planning, execution, defect triage, sign-off).
Help facilitate quality testing practices across products and releases, including governance and controls where required.
Leverage innovation and productivity tools (e.g., AI-assisted test design, test management accelerators, analytics dashboards, low-code tooling, and workflow automation) to streamline planning, execution, reporting, and defect triage.

Automation Activities (if applicable)

Communicate regularly with project stakeholders and provide consistent follow-up on automation testing status, risks, and coverage.
Assess opportunities, design approach, and build automation solutions to improve efficiency and/or reduce cost.
Reconcile automated test outcomes against expected results and manual baselines; investigate variances and stabilize scripts.
Apply innovative automation techniques and tooling (e.g., AI-assisted script generation, reusable frameworks, CI/CD integrations, and intelligent test selection) to improve speed and reliability.

Required Qualifications, Skills And Capabilities

Bachelor's degree or comparable practical experience.
5–8 years of experience in manual testing, including creation of test plans/approach, test scenarios, and test scripts.
Experience with JIRA workflows, understanding end-to-end process flow, and creating/managing tasks and defects.
Proficiency with Microsoft Office; experience with Confluence and test management tools (e.g., qTest or similar).
Ability to write and execute SQL queries for test validation and data analysis.
Experience with Agile and Waterfall software development methodologies.
Strong, clear, and concise written and verbal communication, including the ability to prepare and edit executive-level updates.
Strong organizational and project management skills; able to manage competing priorities under tight deadlines.
Proven ability to collaborate effectively and build strong cross-functional partnerships.
Intellectual curiosity with ability to learn quickly; high initiative, self-direction, and ability to perform well under pressure.
Demonstrated experience using innovation tools (e.g., AI/GenAI productivity tools, workflow automation, low-code/no-code solutions, and data/visualization tooling) to improve test design, execution, reporting, or operational efficiency.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

CCB Risk Execution UAT Lead