Job Title: Software Support Engineer

Location: New Delhi

Employment Type: Full-Time (Hybrid)

Experience: Fresher to 4 years

About ThrivePass

ThrivePass is redefining employee benefits through personalized technology, data-driven insights, and

meaningful employee experiences. We enable organizations to support their workforce in ways that

truly matter.

Our culture is driven by our CARE values: Courageous, Authentic, Resourceful, and Excellent.

Role Overview

We are seeking a Staff Support Engineer with strong expertise in SQL and application/data support to

manage and enhance our enterprise platforms.

This role is highly execution-driven and requires deep problem-solving ability, strong ownership, and

attention to detail. The ideal candidate will work closely with Engineering, QA, and Product teams to

ensure system stability, data accuracy, and efficient issue resolution.

Key Responsibilities

Investigate and resolve application and data-related issues
Write, debug, and optimize complex SQL queries
Perform accurate data corrections with proper validation
Troubleshoot production issues using logs and monitoring tools
Analyze system workflows and conduct impact analysis
Maintain clear documentation and ticket updates
Collaborate effectively with Engineering, QA, and Product teams
Take end-to-end ownership of assigned tasks and ensure closure

Required Skills & Qualifications

Strong proficiency in SQL: (Complex joins, debugging, and performance optimization)
Experience in Application Support / TechOps / Data Support roles
Solid understanding of system logic, APIs, and data flows
Strong analytical and troubleshooting skills
Good written and verbal communication skills
High attention to detail and self-driven execution
Proficiency in MS Excel for data analysis, validation, and reporting

Good to Have

Experience working in production support environments and handling incidents
Familiarity with log analysis and monitoring tools for troubleshooting
Exposure to data validation techniques and data integrity checks
Experience handling large datasets and SQL performance tuning
Basic understanding of API debugging and system integrations
Exposure to cloud platforms (preferably Azure) with focus on data and app services
Ability to read and understand backend code (e.g., .NET/C#) for issue analysis
Experience with ticketing tools such as JIRA, ServiceNow, etc.
Exposure to structured support processes and SLA-driven environments

Behavioural Competencies

Strong sense of ownership and accountability
Structured and detail-oriented work approach
Proactive and clear communicator
High focus on accuracy and quality
Curiosity and willingness to learn systems in depth