Summary

General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and, most importantly, have a positive solution-based focus.

Expectations

Ensure that departments achieve or exceed guests service scores and expectations
Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts
Inspect rooms regularly with the team to ensure that quality standards are being maintained
Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed
Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area
Respond to guest reviews and inquiries on all channels
Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure operations are running smoothly in tandem with one another
Participate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metrics
Leading team meetings
Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
Oversee all vendor and personnel contracts throughout the hotel.
Participate in the creation of annual revenue, expense, and capital budgets
Assist in creating incentives for team members

Qualifications

Minimum 3 years of previous experience as a hotel Department Manager in a hotel with 100+ rooms required
Excellent skills in writing and verbal communications
Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required
Ability to operate hotel PMS and accounting systems
Previous NYC and brand experience preferred
Ability to multitask, prioritize, and manage time
Highly motivated team player with strong initiative and desire for achievement, and the ability to motivate others
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all team members and guests while providing excellent guest service