der consistently meets agreed service levels, performance targets, and contractual obligations while delivering high-quality support to ams OSRAM employees globally

Responsible for monitoring service performance metrics, analysing operational trends, and leading continuous improvement initiatives that enhance service quality, increase customer satisfaction, and improve the overall effectiveness and efficiency of IT operations

Responsible for driving the adoption of automation, self-service capabilities, and AI-enabled solutions while leading the continuous enhancement of ITSM tools and platforms to reduce manual effort, improve productivity, and enable more efficient service delivery.

Responsible for building strong partnerships with business stakeholders, IT teams, and external service providers, ensuring effective collaboration, transparent communication, and alignment of service delivery with business objectives and organizational priorities

Responsible for defining, implementing, and enforcing IT Service Management (ITSM) processes and standards, ensuring the Service Desk operates in accordance with ITIL best practices and ams OSRAM policies

Profile description:

Bachelor's degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field.
Minimum 5 years of experience on managing Service Desk and IT Service Management
Experience on leading the Service Desk transitions for MNCs or global IT services Vendors.
Deep understanding of Service Desk operations and IT Service Management framework

Soi Kim Kee

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+65 () 62402395

Senior Staff Engineer, IT Information Technology