Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

The IT Senior Specialist – IT Sales & Marketing Applications is responsible for the end-to-end ownership, governance, performance, and continuous improvement of IT applications and systems that support Sales and Marketing functions. These application and systems may include CRM platforms, marketing automation tools, lead management systems, customer data platforms (CDP), analytics dashboards, and sales enablement applications.

The role ensures alignment between business objectives and technology capabilities, drives system optimization, manages vendors, ensures data integrity, and delivers scalable digital solutions to support revenue growth and customer engagement strategies.

System Ownership and Governance

Act as the primary owner of Sales & Marketing IT and Define system roadmap aligned with business strategy.
Ensure system availability, performance, and reliability.
Establish governance frameworks, policies, and standards.
Manage system lifecycle (planning, implementation, upgrades, retirement).

Business Partnership

Collaborate closely with Sales, Marketing, and Customer Success teams.
Translate business requirements into technical solutions.
Prioritize system enhancements based on business impact.
Act as liaison between business stakeholders, BRM's and IT technical teams.
Support requirement-gathering workshops along with the BRM's and solution design discussions.

Application Management

Oversee configuration, customization, and integration of systems.
Maintain documentation including workflows, data models, and SOPs.
Monitor system KPIs and performance metrics.

Vendor Management

Manage relationships with software vendors and implementation partners.
Evaluate new tools and technologies for Sales & Marketing.
Negotiate SLAs and ensure vendor compliance.
Coordinate external IT and Product vendors during major upgrades or implementations.

Change Management

Lead user adoption initiatives.
Provide user support and resolve escalated issues.
Drive continuous improvement and system enhancements.

Risk and Compliance

Identify system risks and implement mitigation strategies.
Ensure system audit readiness.
Maintain proper access controls and security configurations.
Support internal and external audits related to IT systems.

Architecture Alignment and governance

Ensure compliance with enterprise architecture principles
Participate in Architecture Review Board (ARB) discussions.
Validate solution designs before major changes or integrations.
Ensure adherence to approved technology stack.

Demand Management and BRM's Alignment

Review business demands raised through BRMs.
Assess feasibility, impact, and technical effort.
Prioritize enhancements based on value and capacity.
Provide effort estimation and timeline inputs.

Product Management

Serve as the primary liaison between business stakeholders and IT teams.
Facilitate workshops to gather, refine, and prioritize business requirements.
Communicate product updates, risks, and roadmap progress to executive leadership.
Create, prioritize, and maintain the product backlog.
Translate business requirements into detailed user stories and acceptance criteria.
Participate in sprint planning, reviews, and retrospectives.

Ensure timely and high-quality product releases

Technical Skills

Strong knowledge of:

CRM systems (e.g., Salesforce, Microsoft Dynamics Etc.)
Marketing automation tools
Business intelligence tools (Power BI, Tableau)

Understanding of API integrations and middleware platforms.
Familiarity with cloud-based SaaS applications.
Knowledge of data governance and cybersecurity best practices.

Required Qualifications

Bachelor's degree in IT, Computer Science, Information Systems, or related field.
10+ years of experience in IT application management or system ownership.
7+ years supporting Sales & Marketing applications.
Experience managing enterprise-level CRM or marketing automation platforms.
Certification in Product Owner / Product Management is preferred.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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Senior Specialist IT