The Impact You'll Make

As our Customer Service Representative, you'll play a key role in delivering exceptional endtoend customer service by ensuring seamless order management, transparent communication, and operational accuracy across our supply chain.
You'll be the trusted link between our customers, internal teams, and logistics partners. Success in this role means customers receive timely information, accurate documentation, and dependable deliveries — resulting in stronger relationships, minimized escalations, improved data quality, and a consistently superior service experience. Your work directly enhances operational efficiency and promotes a more reliable and customercentric environment.

You'll collaborate with Business Units, Supply Chain Management, the Warehouse team, and other crossfunctional partners, taking ownership of core ordertodelivery processes and customer communication workflows. Your contributions will help us move toward a more efficient, transparent, and servicedriven future.

Location : Pimpri, Pune

What You'll Be Doing

Lead direct sales operations from global Danfoss locations to customers across India to ensure smooth order fulfillment and achievement of monthly sales targets.
Support customers, CCH teams, and internal stakeholders by managing returns, rejections, credit/debit notes, and providing assistance to the Collections team when needed.
Collaborate closely with the Exim Team to track import shipment status, enable timely customs clearance, and share all required documents and information.
Use your skills in order management, inventory coordination, and SAP processes to optimize DLC business inventory levels and enhance overall operational accuracy.
Continuously learn and share knowledge to strengthen adherence to the Danfoss global Order Management process and improve how we operate and serve customers.

What We're Looking For

Minimum 8 years of demonstrated experience in Customer Service, preferably within the OrdertoCash (O2C) cycle, with strong ability to manage endtoend order processes accurately.
Bachelor's degree in a relevant discipline, with the capability to apply academic knowledge to realworld customer service and order management operations.
Proficiency in SAP SD, BI platforms, Excel, and EDI process monitoring, with strong analytical and troubleshooting skills to support accurate reporting and smooth order flow.
Ability to work effectively in fastpaced, crossfunctional environments, collaborating across global teams while maintaining high attention to detail and multitasking efficiently.
Strong communication skills (written and verbal) and a mindset focused on problemsolving, continuous improvement, and delivering highquality service.

What You'll Get From Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.
You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.

Ready to Make a Difference

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.