Job Description: SM/DGM - Employee investigations lead

Experience: 9-12 yrs

Qualification: Law/MSW/or Equivalent degree

About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Position Summary:The SM/DGM Employee investigations lead is responsible for managing and overseeing all aspects of ethics investigations within the organization. This role requires strong analytical skills, and the ability to maintain confidentiality. The SM/DGM - Employee investigations lead works closely with the Ethics Investigation Leads and various stakeholders to ensure compliance with ethical standards and mitigate potential risks.

Responsibilities:

1. Conduct Ethics Investigations: Conduct thorough and unbiased investigations into alleged ethical violations, ensuring all relevant information is collected and analyzed. This includes interviewing relevant parties, reviewing documentation, and gathering evidence.

2. Evaluate and Analyze Findings: Analyze investigation findings to determine the severity and impact of ethical violations.

3. Maintain Confidentiality: Handle all investigations with the utmost confidentiality and discretion, ensuring that sensitive information is protected. Adhere to privacy policies and legal requirements when handling and sharing investigation findings.

4. Develop Investigation Plans: Develop comprehensive investigation plans, including timelines, interview schedules, and evidence collection strategies.

5. Collaborate with Stakeholders: Work closely with HR, legal, and senior management to ensure alignment of investigation processes and outcomes with organizational policies and objectives. Provide guidance and support to stakeholders throughout the investigation process.

6. Report and Document Findings: Prepare detailed investigation reports that clearly document the findings, analysis, and recommended actions.

7. Provide Training and Guidance: Develop and deliver ethics training programs to educate employees on organizational policies, ethical guidelines, and reporting procedures. Provide guidance and support to employees and managers on ethical dilemmas and concerns

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Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required advanced degree preferred.

Proven experience in conducting ethics investigations, preferably in a leadership role.

Strong knowledge of ethical principles, regulations, and industry best practices.

Excellent analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex information.

Demonstrated ability to identify, define and analyze problems, establish decision-making parameters, assess risks and recommend solutions.

Exceptional communication skills, both written and verbal, with the ability to present findings to diverse audiences.

High level of integrity and ethical conduct, with the ability to maintain confidentiality and handle sensitive information.

Strong interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.

Detail-oriented with excellent organizational and time management skills.

Proficient in using investigation tools and software.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DGM/GM - Employee investigations Lead