Problem Solving, Renewal Retention Expansion, Escalation Management, Strategic Account Management, Enterprise Client Handling, Delivery Governance, B2B SaaS Customer Management, Banking BFSI Fintech Domain Understanding, API Integration Understanding, Cross-functional Coordination, Executive Communication, Solution Enablement, Technical Account Management, Stakeholder Management

Automation Solutions, Integrations, Solution Consulting, Apis, Chatbot, Customer Success Engineering, Voicebot, Conversational AI, Contact Centre Platforms, Ai, Technical Account Management, Telecom, CPaaS, solutions engineering, CX Technologies, CCaaS

Smtp, Networking, Windows Active Directory, MySQL, Microsoft Exchange, Linux, data communication concepts

solution architecture, Apis, SaaS products, Documentation, project management, technical project consulting

saml 2.0 , Siem, Oauth, Paas, Waf, HTTP request methods, cloud-based services, Experience with SaaS, Understanding of software development lifecycle, OpenID Connect, 3rd party signals integrations, Security and performance monitoring, Understanding of the general cybersecurity landscape, Consuming APIs, application builder practices