Contact Person : HR Neetu Mehta - 7042547373

Job Profile- Customer Support Executive

Job Location: Gurugram, Haryana only (On-site)

Qualification- Graduation Mandatory

Languages- Malayalam/English

Salary- 2.5 - 4 LPA + Incentives

Working Days- 6 days working with roster off.

Job description

Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience for customer support role.
Freshers and experience both can apply.
Minimum education: Graduate.
Salary package 2.5 LPA to 4 LPA.

Interested candidates can share their resume to [HIDDEN TEXT] or

What's app to 7042547373

Regards,

HR Neetu Mehta

Policy Bazaar

Customer Service Representative