Company Overview

Twixor is a global leader in digital process automation and customer engagement, enabling enterprises to orchestrate business transactions via messaging channels using patented low-code technology. Headquartered in Singapore with a global footprint, Twixor serves clients in banking, insurance, retail, logistics, healthcare, and more.

Job Overview

We are seeking a talented Senior Business Analyst to join our Chennai office. This full-time, mid-level role is ideal for an individual passionate about driving business process improvements in the BFSI sector. You will work closely with cross-functional teams to deliver seamless digital customer journeys and enable business transformation using conversational AI platforms.

Qualifications and Skills

Requirements Gathering (Mandatory skill): Advanced skills in eliciting, capturing, and clarifying business requirements from stakeholders to support strategic project goals.
BRD and FRD (Mandatory skill): Expertise in drafting, reviewing, and finalizing Business Requirements Documents and Functional Requirements Documents to ensure project alignment.
Business Analyst in BFSI Module (Mandatory skill): Proven experience working as a business analyst within Banking, Financial Services, and Insurance domains, understanding their processes and regulations.
Stakeholder Management: Ability to effectively engage, communicate, and manage expectations of internal and external business stakeholders.
User Stories: Proficient in writing detailed, clear, and actionable user stories to facilitate development cycles within agile teams.
Agile Methodologies: Experienced in working within Agile frameworks, collaborating with scrum teams, and adapting to iterative production environments.
Experience in Conversational AI Platforms (Chatbots): Prior involvement with chatbot solutions, virtual assistants, or natural language processing platforms to design intelligent customer journeys.
Rest API: Understanding and working knowledge of REST APIs for integrating front-end and back-end systems in digital transformation projects.
UAT: Experience preparing for, organizing, and conducting user acceptance testing to ensure solutions meet business requirements and are ready for deployment.

Roles and Responsibilities

Collaborate with business stakeholders to identify and analyze requirements for digital process automation projects, particularly within the BFSI domain.
Create comprehensive BRD and FRD documents that align with business objectives and ensure clarity for technical and non-technical audience.
Lead requirement gathering workshops and conduct interviews to capture precise project requirements for conversational AI and messaging channel solutions.
Translate business needs into clear user stories and acceptance criteria for development teams, ensuring consistent and prioritized backlogs.
Oversee the end-to-end project lifecycle, including support during solution design, development, integration, and user acceptance testing phases.
Manage stakeholder relationships, handle expectation management, and provide timely and clear communication throughout the project lifecycle.
Work closely with product and engineering teams to ensure alignment between business goals and technical implementation, especially for chatbot and API integrations.
Stay up to date with industry trends in digital automation, BFSI, and conversational AI to propose innovative solutions and enhancements for ongoing projects.

Work Location: Chennai (Work from Office)

Notice Period: below 30 days