About the Role

As part of our Cloud & Infrastructure team, you will be responsible for the administration, support, governance, and continual improvement of Essentra's collaboration and messaging platforms, including:

Microsoft Teams
SharePoint Online
OneDrive for Business
Exchange Online
Microsoft 365 Administration
Entra ID (Azure Active Directory)
Microsoft Purview and Compliance Services

You will act as a subject matter expert for collaboration technologies, ensuring these platforms remain secure, available, and aligned with business needs while supporting users globally.

Responsibilities:-

Microsoft 365 Collaboration Administration

Administer and support SharePoint Online, Teams, and OneDrive environments.
Manage site collections, permissions, document libraries, storage, and governance settings.
Configure and maintain Teams policies, channels, guest access, and collaboration features.
Support SharePoint intranets, document management solutions, and collaboration workspaces.
Assist with platform enhancements and adoption initiatives.

Exchange Online & Messaging Support

Manage user, shared, and resource mailboxes.
Administer distribution groups, Microsoft 365 groups, mailbox permissions, and delegation.
Support mail flow, transport rules, connectors, and message tracing.
Troubleshoot email delivery, Outlook connectivity, calendar sharing, and mobile mail issues.
Maintain email security controls including anti-spam, anti-phishing, archiving, and retention policies.

Migrations & Continuous Improvement

Support migrations from legacy file shares and enterprise platforms into SharePoint Online and OneDrive.
Drive improvements in collaboration tools, governance, and user productivity.
Recommend innovative Microsoft 365 features and best practices to enhance business value.
Participate in global projects and digital workplace initiatives.

Governance, Security & Compliance

Implement and maintain retention policies, sensitivity labels, sharing controls, and lifecycle management.
Support eDiscovery, compliance requests, auditing, and information governance initiatives.
Collaborate closely with Infrastructure, Security, Service Desk, and Audit teams to ensure compliance with internal standards and policies.

User Support & Stakeholder Engagement

Resolve technical incidents and service requests across collaboration and messaging platforms.
Create support documentation, knowledge articles, and standard operating procedures.
Deliver end-user guidance, training, and awareness sessions to improve platform adoption.
Act as an escalation point for complex Microsoft 365 issues.

Qualifications

Microsoft 365, Exchange, Teams, or SharePoint certifications
PowerShell automation
Microsoft Purview
Microsoft Defender for Office 365
Entra ID / Azure AD
Power Apps & Power Automate
ITIL-based service management
Knowledge of email security technologies including SPF, DKIM, DMARC, and hybrid messaging environments.

Educational Qualification

Information Technology (IT)
Computer Science
Information Systems
Computer Engineering

With Minimum 5 to 7 Years of work experience

Work Timings : 09:00 – 17:00 BST (British Standard Time)

Required Skills

Strong experience supporting Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online in an enterprise environment.

Good understanding of:

✔SharePoint permissions, metadata, document libraries, and search.

✔Teams administration and collaboration policies.

✔Exchange Online administration and troubleshooting.

✔Microsoft 365 governance, retention, compliance, and security controls.

Experience with:

✔User access management and permissions.

✔Collaboration platform migrations.

✔Incident and problem management.

✔Enterprise-level troubleshooting and root cause analysis.

Strong communication skills with the ability to engage both technical and non-technical stakeholders.
Experience working within a global or multi-site organization.

Technical Support Specialist Collaboration & Messaging